Technical Support Engineer

4 months ago

Bengaluru, India Lenovo Full time

Position Description:


The Lenovo ISS - ISG Customer Engagement Center (CEC) Technical Support Engineer is a critical member of the Lenovo ISS - ISG Support Organization. Strong technical skills, complex problem collaboration skills, as well as outstanding customer support and professional communications skills are essential to ensuring the best possible customer experience while resolving a high percentage of customer incidents. Technical Support Engineers must resolve the most complex customer problems, often collaborating with hardware Level 3 / Product Engineer support teams.


Lenovo ISS - ISG CEC Technical Support Engineers must be experienced remote support agents, having strong technical troubleshooting skills in networking, storage, and Operating Systems. Industry leading certifications, with comprehensive server software problem resolution skills for major OEM server operating system software and hypervisors, as well as sophisticated hardware tuning, configuration, and performance management skills are required. Strong network infrastructure and security skills are also required. Excellent language, customer issue handling, and communications skills are essential to this position. Candidates may undergo a detailed interview process consisting of technical scenarios, customer skill vetting, as well as role play interviewing and hands-on problem recreation and problem resolution testing.


Key Responsibilities:


• Serve as the primary point of contact for hardware, Operating System, Lenovo xClarity Controller Utilities and overall problem resolution, interfacing and collaborating with Level 1 agents, Level 3 OEM agents, and hardware and software development teams.


• Ownership of all software, hypervisor, configuration, infrastructure, and usability issues

• Resolve complex, collaborative calls working with Level 3 teams and HW/SW development teams, as well as hardware problem determination and hardware services delivery providers

• Ensure customer incident resolution at industry leading incident closure rates

• Maintain outstanding customer satisfaction scores, with the professional communications and soft skills necessary to defuse difficult customer situations and work to problem resolution

• Accurately diagnose problem severity levels and prioritize call loads appropriately

• Recreate customer issues when needed, using logs, system management tools, and industry standard problem resolution tools and protocols

• Generate accurate, high quality trouble ticket, incident documentation, and knowledgebase updates, as well as other customer and problem documentation as required


Position Requirements:


Experience, Language, and Certification requirements:


• One to Five years of contact center experience in similar Intel based hardware environments

• Prior experience as a Level 2 support engineer

• Troubleshooting from a solution level for appropriate data collection (logs) and isolation: architectural level and interfaces between componentry and the data flow

o Networking troubleshooting skills (i.e. switch, Internet protocols)

o Software oriented troubleshooting from the Operating System level

• Storage troubleshooting knowledge/skills (software defined storage in Azure Stack, NetApp)

• Expert technical knowledge of VMware, Microsoft, Red Hat, and SUSE operating systems

• Deep technical expertise in industry standard systems management tools

• Language: English speaking and written skills required


Preferred:

• Storage: NetApp NCSE, NCDA or any other storage certificate strongly preferred


• Microsoft: Certificate relates to Azure, MCSA and MCSE certifications preferred (server operating systems, infrastructure, and cloud)

• Red Hat: RHCSA, RHCE, RHCA preferred (Datacenter, Cloud)

• SUSE: CLA, CLP preferred


• Networking Switch: CCNA, CCNP, CCIE


• VMware: VCP7-DCV

• Nutanix: NCP NCAP

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Inspirisys Solutions Limited Full time

    Job Title: Technical Support EngineerAt Inspirisys Solutions Limited, we are seeking a skilled Technical Support Engineer to join our team. The ideal candidate will have 2+ years of experience in Desktop Support, Installation, and troubleshooting.About the Role:The Technical Support Engineer will be responsible for providing technical support for...

  • Technical Support Engineer

    1 month ago

    Bengaluru, Karnataka, India ScientiaMobile Full time

    Job Title: Technical Support EngineerCompany: ScientiaMobileAbout the Job: We are seeking a highly skilled Technical Support Engineer to join our team at ScientiaMobile. As a Technical Support Engineer, you will be the primary point of contact for inbound customer support requests, enthusiastically supporting both internal and external customers via our...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, India Unbxd Inc., A Netcore Company Full time

    A Technical Support Engineer at Netcore Unbxd is the primary contact for customers on support issues and product queries. The TSE works on all matters about Unbxd’s products & services for a variety of customers ranging from small & mid segment to large enterprises. A TSE uses his/her skills to troubleshoot technical problems, effectively collaborate,...

  • Technical Support Engineer

    4 months ago

    Bengaluru, India Broadcom Inc. Full time

    Please Note : 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: As aTechnical Support Engineer, you will be responsible for resolving customer technical...

  • Technical support engineer

    3 weeks ago

    Bengaluru, India JoVE Full time

    Jo VE ( ) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India...

  • Technical support engineer

    7 days ago

    Bengaluru, India Capillary Technologies Full time

    We are looking for a highly motivated Associate Solution Architect to join our team, ideally suited for Tech Support Engineers (5-8 years of experience) who are eager to transition into solution architecture while continuing to support and enhance an in-house integration product suite. This role will involve working on an internally developed...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, India ColorTokens Inc. Full time

    Job Title: Technical Support Engineer 3 - Cyber SecurityBusiness Unit: ColorTokens TACLocation: BangaloreAbout ColorTokensColorTokens is at the forefront of cyber security, specializing in cutting-edge solutions to protect businesses in an evolving digital landscape. Our Xshield series products are essential tools for organizations worldwide, and our...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, India Unbxd Inc., A Netcore Company Full time

    A Technical Support Engineer at Netcore Unbxd is the primary contact for customers on support issues and product queries. The TSE works on all matters about Unbxd’s products & services for a variety of customers ranging from small & mid segment to large enterprises. A TSE uses his/her skills to troubleshoot technical problems, effectively collaborate,...

  • Technical Support Engineer

    4 weeks ago

    Bengaluru, India Unbxd Inc., A Netcore Company Full time

    A Technical Support Engineer at Netcore Unbxd is the primary contact for customers on support issues and product queries. The TSE works on all matters about Unbxd’s products & services for a variety of customers ranging from small & mid segment to large enterprises. A TSE uses his/her skills to troubleshoot technical problems, effectively collaborate,...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, India Unbxd Inc., A Netcore Company Full time

    A Technical Support Engineer at Netcore Unbxd is the primary contact for customers on support issues and product queries. The TSE works on all matters about Unbxd’s products & services for a variety of customers ranging from small & mid segment to large enterprises. A TSE uses his/her skills to troubleshoot technical problems, effectively collaborate,...

  • Technical Support Engineer

    1 week ago

    Bengaluru, India Capillary Technologies Full time

    We are looking for a highly motivated Associate Solution Architect to join our team, ideally suited for Tech Support Engineers (5-8 years of experience) who are eager to transition into solution architecture while continuing to support and enhance an in-house integration product suite. This role will involve working on an internally developed product/tool...

  • Technical Support Engineer

    4 weeks ago

    Bengaluru, India JoVE Full time

    JoVE (www.jove.com) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...

  • Technical Support Engineer

    4 weeks ago

    Bengaluru, India JoVE Full time

    JoVE (www.jove.com) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, India JoVE Full time

    JoVE ( ) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India...

  • Technical Support Engineer

    2 months ago

    Bengaluru, India JoVE Full time

    JoVE (www.jove.com) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...

  • Technical Support Engineer

    2 months ago

    Bengaluru, India Talent Nexa Consulting Full time

    Company OverviewUS-Based B2B SaaS Product Company :Experience Required: 4 Years+Job Location : India (Remote/Bangalore):Working Hours: US Pacific work hours- (Remote) (India / Bangalore Preferred)Job Summary:Talent Nexa is hiring for our USA-based B2B SaaS client, seeking a Technical Support Engineer to provide top-tier technical assistance to users. In this...

  • Technical Support Engineer

    1 month ago

    Bengaluru, India Recro Full time

    About the client:- Client is a logistics automation and optimization company that was started in 2016 with a vision of making logistics simple, smart, and sustainable for enterprise customers. In the span of 8 years, we have built a robust portfolio of products backed by our proprietary and industry-leading algorithms and AI/ML techniques which helps our...

  • Technical Support Engineer

    1 month ago

    Bengaluru, India Recro Full time

    About the client:-Client is a logistics automation and optimization company that was started in 2016 with a vision of making logistics simple, smart, and sustainable for enterprise customers. In the span of 8 years, we have built a robust portfolio of products backed by our proprietary and industry-leading algorithms and AI/ML techniques which helps our...

  • Technical Support Engineer

    10 hours ago

    Bengaluru, Karnataka, India Vadvice Consulting Services LLP Full time

    About the RoleWe are seeking an experienced Technical Support Engineer to join our team at Vadvice Consulting Services LLP. In this role, you will serve as a subject matter expert and escalation point for resolving customer complaints and complex issues.

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, India ColorTokens Inc. Full time

    Job Title: Technical Support Engineer 3 - Cyber Security Business Unit: ColorTokens TAC Location: Bangalore About ColorTokens ColorTokens is at the forefront of cyber security, specializing in cutting-edge solutions to protect businesses in an evolving digital landscape. Our Xshield series products are essential tools for organizations worldwide, and our...