Senior Process Executive

3 weeks ago

Chennai, India Infosys Full time
Responsibilities Senior Process Executive (JL2A) - 1 to 3 years of ExperienceProcess Specialist (JL3A) - 2 to 5 years of Experience •Execute transactions as per prescribed guidelines within agreed timelines, with an objective to meet SLA•Ensure the defined performance parameters are met and exceeded within guidelines, policies agreed between Infosys & Client•Should have at least 1-2 years experience in Commercial banking.•Identifying and resolving fraud issues•Investigating suspected fraudulent activities•Reviewing bank records for signs of fraudulent activity•Analyzing financial documents, monitoring transactions, and networking with other fraud specialists in the industry•Tracking and monitoring illegal transactions on customers' financial accounts without the authorization of the account owner•Reporting any suspicious account movements and unusual transactions that may be risky to the financial institution and customers.•Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers’ accounts•Monitor debit card fraud alerts daily and take necessary action to protect customers and the bank•Contribute to the creation of fraud rules by providing analytical data to support decisions•Ensure information flow and deliverables are met to mitigate fraud by facilitating weekly calls with external card fraud analyst at processor•Actively participate in team meetings; share information and make suggestions for improvements to fraud operations.•Demonstrated critical thinking, collaborating & time management skills.•Conduct ongoing monitoring of fraud trends and patterns.•Provide fraud awareness training to employees and stakeholders•Intermittent knowledge in MS Excel, Power point•Excellent verbal and written communication skills.•Shifts : Night shift with weekend support.•Work location: Chennai (SEZ) – WFO Educational Requirements BCom

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