L2 Desktop Engineer

Position : L2 Desktop Engineer

Duration : Full Time

Exp : 5+years

Location : Vizag

Primary skills : office 365,windows server 2019,microsoft applications,security management

Job Description :

- Diagnose and resolve hardware, software, network, and peripheral problems for users, often through remote support or direct on-site visits.

- Set up new workstations, install, maintain, and configure hardware, software, and computer peripherals.

- Should have hands on experience O365, Intune Portal, Network Printer Installation.

- Should have knowledge of Warehouse Operations as well Zebra Printers, Mobile Printers

- Support LANs, WANs, network segments, Internet, and intranet systems.

- Manage Active Directory, server, and workstation patching.

- Should have knowledge of Asset Management

- Ensure the security of the server infrastructure by implementing industry best-practices regarding privacy, security, and regulatory compliance.

- Develop and maintain documentation about current environment setup, standard operating procedures, and best practices.

- Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices.

- Perform and test routine system backups and restores.

- Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers, and workstations. Escalate incidents, as necessary.

- Manage vendors, outsourcers, and contractors to secure software products and services.

- Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.

- Coordinate with network engineering, business application, and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives.

- Asset management, including maintenance of server component inventory and related documentation and technical specifications information.

- Have familiarity with NAS and SAN storage management.

- Manage virtual and physical servers with Windows Server 2012 - 2019 operating systems.

- 4-7 years of experience in a technical role with increasing responsibility. Bachelor's degree in computer science/Electronics/IT

- Thorough understanding of Microsoft applications/infrastructure. Ability to communicate effectively with staff and clients. Senior level analytical/troubleshooting and organizational skills. Capable of resolving critical networking and hardware issues in a time sensitive manner, cognizant of requisite service levels.

General Skills :

- Good Communication(Oral & Written) skills are essential.

- Ability to quickly analyze & diagnose the problem.

- Hardworking, Ready to learn and drive to achieve.

- To participate & Work with Local & Global Team

- Ready to take additional challenges.