Customer Service Representative

3 weeks ago

Vellore, India PLEXO HR Solutions Full time

Job Mode:Work From Office Job Type : Full-time Working Days:6 Industry:Internet MarketplacePREFERRED: FOLKS FOR E-COMMERCE BACKGROUND ONLYWhat You’ll Do:Outbound Communication: ● Make outbound calls to customers to confirm and book demo appointments. ● Engage and follow up with customers via WhatsApp to share product/demo information and finalize bookings.Demo Coordination & Allocation: ● Allocate demos to field demo specialists based on their geographical zones. ● Monitor demo schedules and ensure efficient resource utilization.Inbound Query Handling: ● Manage incoming WhatsApp messages, emails, and calls from customers. ● Provide timely, clear, and helpful responses to address customer needs.Data Management: ● Maintain up-to-date records of calls, bookings, and interactions in CRM systems. ● Use Google Sheets to track, update, and report key metrics related to demos and customer engagement.What We’re Looking For:● 1–4years of experience in customer support, coordination, or telesales roles. ● Excellent communication skills in English and Hindi (Kannada is a plus). ● Proficient in Google Sheets, CRM tools, and WhatsApp Business platforms. ● Strong organizational skills with the ability to handle multiple tasks and priorities. ● Customer-first attitude and problem-solving mindset. ● Experience in managing field staff or logistical coordination is a bonus.Why Join Us? ● A high-growth environment with opportunities to take ownership. ● Dynamic, supportive team culture focused on customer delight. ● Exposure to innovative customer experience strategies in consumer tech

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