Customer Support Executive

3 weeks ago


Kannur, India Peplos Jeans Full time

Job Title: Telecaller


Company: Peplos Jeans 


Location: Noida  


Job Type: Full-Time 


About Us: 


Peplos Jeans is a leading name in men’s fashion, offering a wide range of stylish and comfortable apparel. We are committed to delivering excellent service to our customers and are looking for a skilled Telecaller to join our customer support team. 


Job Description: 


We are seeking a motivated and dedicated Telecaller to handle customer interactions, manage NDR reports, and reduce our RTO (Return to Origin) percentage. The ideal candidate should possess excellent communication skills in English, be proficient in managing customer inquiries, and demonstrate strong Excel skills to maintain call data efficiently. 


Key Responsibilities: 


  • Customer Support: Handle inbound and outbound calls, responding to customer queries related to order confirmations, shipping, and returns. 
  • NDR Management: Work closely on NDR reports, ensuring timely follow-ups with customers and coordinating with logistics partners to reduce RTO. 
  • Emails and WhatsApp Support: Respond to customer emails and WhatsApp inquiries in a professional and timely manner. 
  • Data Management: Maintain detailed records of all calls, interactions, and follow-ups using Excel. 
  • Issue Resolution: Address customer complaints and provide solutions to shipping, payment, and order-related problems. 
  • Customer Reviews: Contact customers post-delivery for feedback and reviews. 


Qualifications & Skills Required: 


  • Proven experience in telecalling or a customer support role (fashion or retail industry experience is a plus). 
  • Excellent communication skills in English (both spoken and written). 
  • Strong interpersonal skills and ability to handle customer issues with patience and professionalism. 
  • Proficient in Excel for maintaining call data and generating reports. 
  • Experience in working with NDR reports and reducing RTO is preferred. 
  • Ability to work in a fast-paced environment and handle multiple tasks. 
  • Good organizational and time management skills. 


Why Join Peplos Jeans? 


  • Competitive salary and growth opportunities. 
  • Work with a passionate and energetic team in the fashion industry. 
  • Opportunities to contribute directly to company success and customer satisfaction. 


If you believe you have the skills and experience to excel in this role, we would love to hear from you 


 



  • Kannur, India CA DUNIA Full time

    Company Description CA Dunia provides comprehensive solutions to streamline businesses' legal, financial, administrative, and marketing needs in Mumbai. The company focuses on ensuring legal compliance, optimizing financial management, enhancing operational efficiency, and building a strong brand presence for clients. Asset protection strategies are...


  • Kannur, India Kran Consulting Pvt. Ltd Full time

    Looking for smart and confident candidates who are capable of customer management. The candidate should have excellent communication skills in English and Hindi.Requirement: Immediate.Experience: 0 -3 yearsLocation: Mumbai, MaharashtraVacancies: 10Responsibilities:Serve as the first point of contact for customers seeking technical assistance over the phone...


  • kannur, India Kran Consulting Pvt. Ltd Full time

    Looking for smart and confident candidates who are capable of customer management. The candidate should have excellent communication skills in English and Hindi.Requirement: Immediate.Experience: 0 -3 yearsLocation: Mumbai, MaharashtraVacancies: 10Responsibilities:Serve as the first point of contact for customers seeking technical assistance over the phone...


  • Kannur, India Kran Consulting Pvt. Ltd Full time

    Looking for smart and confident candidates who are capable of customer management. The candidate should have excellent communication skills in English and Hindi.Requirement: Immediate.Experience: 0-1 yearLocation: Mumbai, MaharashtraVacancies: 8Responsibilities:Serve as the first point of contact for customers seeking technical assistance over the phone or...

  • Customer Success Lead

    2 weeks ago


    Kannur, India Zocket Full time

    About Zocket:Founded in 2021, Zocket is on a mission to empower businesses of all sizes to effortlessly launch and manage their social media ads using cutting-edge AI technology. Whether executing a search campaign or driving website conversions, our AI-driven suite simplifies advertising for both small enterprises and large-scale businesses.Position...


  • Kannur, India CoachX.Live Full time

    Company DescriptionWelcome to CoachX, the leading online learning platform based in Pune. Our live learning sessions are designed to equip individuals with in-demand skills for a robust future. Our experienced mentors ensure you acquire the right knowledge to excel in certificate courses that matter. We offer comprehensive selection of courses, bringing you...


  • Kannur, India NIIT Full time

    About NIITAt NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact...

  • Executive Assistant

    2 weeks ago


    kannur, India Holland Advisors Full time

    Designation: - Executive Assistant Job Location - Gurgaon Job Summary:- The Executive Assistant will provide high-level administrative support to the Business Head. This role requires exceptional organizational skills, attention to detail, and the ability to handle sensitive information with discretion. The Executive Assistant will be responsible for...


  • Kannur, India Saffron Tech Pvt Ltd Full time

    Job Role: Customer Success InternLocation: Saket, DelhiInternship Duration: 6 MonthsStipend - 8-10 K MonthlyWorking Days - 5 ) Sat & Sun Fixed Off)Note: Based on the performance, you can be confirmed for full time position. If someone is having knowledge in SAAS & B2B Industry, they will be preferred.Key Responsibilities for Customer Success:Develop a deep...


  • Kannur, India Indium Software Full time

    Title: Dev Support EngineerEducation Qualification: Bachelor’s degree in computer science, Information Technology, or a related fieldWork Experience: 6- 7 Years Work Location: PuneWork Mode: HybridRequired Skills:Strong Core Java and Multithreading knowledge with at least 6 -7 years of experience Strong Knowledge of SQL Support both Support and...


  • Kannur, Kerala, India Atlas Full time

    About AtlasWe're a cutting-edge customer support platform that's revolutionizing the way businesses interact with their customers. Our mission is to provide a seamless and personalized experience that sets us apart from the competition.Job SummaryWe're seeking a highly skilled and ambitious Founding Product Manager to join our team. As a key member of our...

  • Sales Representative

    4 weeks ago


    kannur, India Indus Travels Full time

    Job descriptionJob Overview: Acqua Travel, a sister concern of Indus Travel, is a leading travel platform specializing in tailor-made travel experiences for clients from North America. We are seeking a dynamic and results-driven Sales Representative for FIT (Free Independent Travellers) and Customized Tours. The successful candidate will be responsible for...


  • kannur, India H & L Consultants Private Limited Full time

    Company Description H & L Consultants is a Financial Services Startup based in Pune, founded by an Ex-Banker with 12 years of industry experience in Financial Services & Home Loans. The company specializes in home loans, mortgage loans, property searching, property consultation, loan consultation, and banking consultation. H & L Consultants prioritizes...


  • Kannur, India Dentalkart Full time

    Location: DelhiDepartment: Founder's OfficeReports to: CEO/COOExperience: 1-2 yearsEducation: MBAJob Summary:We are seeking highly motivated and dynamic individuals to join the Founder's Office as Executive Assistants. In this role, you will work closely with the founders to drive strategic projects, enhance operational efficiency, and contribute to the next...


  • kannur, India CONNECTING 2 WORK Full time

    Job Description Job Description Male Candidates only.Freshers can apply,Location- Kannur Town. A field sales executive travel to locations to advocate supply of products to the customers they have targeted and the ones who they are already dealing with. It also involves operating outside their offices pitching potential clients and to maximise...


  • kannur, India CONNECTING 2 WORK Full time

    Job Description Job Description Male Candidates only.Freshers can apply,Location- Kannur Town. A field sales executive travel to locations to advocate supply of products to the customers they have targeted and the ones who they are already dealing with. It also involves operating outside their offices pitching potential clients and to...

  • Executive Chef

    6 days ago


    Kannur, Kerala, India Elior India Full time

    Job Title: Executive ChefElior Group, a leading global player in Food services, is seeking an experienced Executive Chef to join their team in Bengaluru.Key Responsibilities:Develop and implement new menus and recipes that meet the highest standards of quality, health, and safety.Coordinate daily tasks with the kitchen staff, service staff, and management...

  • Presales Executive

    4 months ago


    kannur, India Livspace Full time

    Job Description Looking for a fresher candidate who are fluent in both Marathi and English ● Make outgoing calls to potential customers to schedule high-quality leads for sales. ● Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. ● Seize opportunities to upsell services when they arise....


  • Kannur, India The Good Custom Full time

    Job Title: SEO / SEM ExecutiveLocation: Jaipur (Work from Office)Experience: 1-2 years in SEO/SEM (Fashion Industry Preferred)Are you passionate about making an impact on a global stage? Ready to take your SEO and SEM skills to the next level in the world of fashion? Join us and be a part of a movement that is reshaping the future of fashion. What You'll...


  • kannur, India CONNECTING 2 WORK Full time

    Job Description Job brief We are looking for a talented Marketing/ Sales Executive to undertake marketing projects for the benefit of our company. You will organize creative campaigns and promotional events that can make a difference for our company’s success according to trends and customer requirements. The ideal candidate will be...