Customer Success Lead
2 weeks ago
About Zocket:
Founded in 2021, Zocket is on a mission to empower businesses of all sizes to effortlessly launch and manage their social media ads using cutting-edge AI technology. Whether executing a search campaign or driving website conversions, our AI-driven suite simplifies advertising for both small enterprises and large-scale businesses.
Position Overview:
As a Customer Success Lead at Zocket, you will be instrumental in ensuring that our customers achieve their marketing goals and derive ongoing value from our Product. You will lead a team dedicated to onboarding new customers, identifying upselling and cross-selling opportunities, and nurturing long-term relationships to maintain customer engagement and satisfaction.
What You'll Do:
- Oversee the onboarding process for new customers, ensuring they integrate seamlessly and maximize the benefits of Zocket’s Product.
- Identify and create strategies to expand customer usage of our Product, recommending additional modules that enhance their advertising strategies and results.
- cultivate strong, lasting relationships with our customers through personalized interactions, proactive engagement, and regular check-ins.
- Address and resolve customer issues efficiently and empathetically, turning challenges into opportunities for exceptional service.
- Partner with sales, marketing, and product teams to ensure a unified approach to customer success and retention.
What We’re Looking For:
- Proven experience in customer success, Account management or a similar role, focusing on onboarding, upselling, and retention within a tech-driven environment.
- Strong leadership abilities with a track record of managing teams and driving performance.
- Outstanding communication and relationship-building skills, with the ability to influence and engage customers effectively.
- Proven ability to identify and act on upselling and cross-selling opportunities within a complex product suite.
- Flexible to work on shifts basis according to overlapping team requirements.
Why Zocket?
- Join a fast-paced, innovative team where your ideas and contributions will have a significant impact.
- Be part of a rapidly growing company with ample opportunities for professional development and career advancement.
- Enjoy flexible work arrangements in a supportive, collaborative environment.
- Work with state-of-the-art AI tools and contribute to shaping the future of digital advertising.
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