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AGM - Quality (US Healthcare)

1 month ago

Chennai, India Exela Technologies Full time

Role: AGM

Functional Area: Quality Assurance

Location: Chennai


Qualification:-

Graduate / Post Graduate in Engineering (or)

Graduate / PG in any disciplines of Quality (or)

Graduate / PG in any discipline


Professional:

Six Sigma – Black Belt / Green Belt certified.

Strong domain knowledge in US Healthcare.

Application of Lean Methods & tools (or)

Implementation/Implementation support for any Quality framework (ISO,COPC etc)


Work Experience:

Overall 15+ years of experience in Quality planning & control


Core Competence:

  • Aspiring being ambitious about providing the highest standards of delivery and embedding them in the team
  • Strong facilitation and sound leadership skills
  • Customer orientation and Client handling
  • Excellent English written & verbal communication skills
  • Communication and interpersonal skills, including the capacity to articulate the case for project approvals , prioritization and alternatives in the language of business
  • Ability to develop cohesive working relationships with functional units
  • Strong conceptual skills (business models, frameworks, standards) and analytical skills to craft, execute, and oversee initiatives
  • Strong knowledge in Content digitizing and Book publishing
  • Mastery in interpretation & application of statistical & management tools
  • Project planning, managing & presentation skills
  • Training skills on Quality concepts
  • Ability to contribute to key business review, technical discussion and reviews with leadership team Ability to maintain a positive attitude in high stress / fast paced work environment
  • Make decisions with minimal supervision A good team player, result driven, dependable and possess Attention-to-Details
  • Display flexibility depending on business needs and organization strategy
  • Act as a Catalyst and driver for change and Champion for continuous performance improvement
  • Identify & translate the customer requirements and expectations into specifications as part of Quality Planning for Healthcare accounts
  • Set up Quality standards & measures as part of Quality planning and on ongoing basis
  • Review & monitor the performance of assigned Healthcare accounts with relevant data like internal audit score, defect density, customer feedback, resource utilization etc.
  • Identify areas of improvement from the SLA, business strategy, metric and initiate improvement projects
  • Mentor and support improvement projects in sub-verticals such as Data Conversion, Digitizing content, Data mining, Email & Chat Support, Content writing and Composition
  • Challenge the status quo, be committed to ongoing learning, and continually raise the bar in terms of individual, team and each sub-vertical business performance
  • Instill periodic reorientation of job responsibilities and up-skill staff competence
  • Managing team’s performance with the defined objectives and functional responsibilities.
  • Recommend functional improvements and leverage the team capabilities.
  • Determine training needs for team and to deliver internal training- Coach YBs & GBs
  • Identify key business pains through internal and external stakeholders and recommending action plans to improve
  • Identify & resolve key business pains through Six Sigma approach
  • Monitor and measure the Improvement project effectiveness and the performance of the project leaders and teams.
  • Meet and exceed savings target through improvement projects across sub-verticals
  • Draft plans to sustain ability to meet and exceed customer requirements from time to time
  • Review Corrective and Preventive Action (CAPA) reports and ensure effectiveness
  • Handle changes to client’s expectation and aligned to organization execution strategy
  • Initiate and support proper change management process with cross-functional teams
  • Define & ensure adherence of Quality controls and standards using in-house Quality portal
  • Direct and support Quality Managers /Leads / Analysts in carrying their key responsibilities, technical tests for existing / new application
  • Monitor, benchmark and improve team performance. Increase employee retention.
  • Oversee periodic evaluation and calibration
  • Handle escalation from clients, internal stakeholders and from the team
  • Support management objective to improve Quality, productivity and identifying technology driven platforms for Books conversion, content digitization etc.
  • Share best practices across other verticals and other Business Units

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