International Voice Support

7 months ago

Chennai Tamil Nadu, India AaNine Healthcare Solutions Full time

**Job Vacancy**: Voice Support

**Shift Timing**:06:00 PM to 03:00 AM

**Immediate Joiners Preferred**

**Work Environment: Office-based only**

**About AaNine Healthcare**:
As a leading healthcare business process service provider, AaNine Healthcare is dedicated to delivering high-quality, cost-effective solutions to our clients. With over two decades of experience in the healthcare industry, we understand the challenges and complexities of managing healthcare processes. We provide customized solutions tailored to meet the unique needs of each client.

At AaNine Healthcare, we take pride in our team of highly skilled and knowledgeable professionals. Our team includes experienced healthcare experts, IT professionals, and certified medical coders and billers. This diverse expertise allows us to offer a comprehensive range of services, including medical and HCC coding, revenue cycle management, referral management, medical record retrieval, provider data management, MRA chart review, and healthcare data analytics.

We prioritize compliance and adhere to strict security and privacy protocols to ensure the confidentiality and security of our clients' data. AaNine Healthcare is HIPAA compliant and undergoes regular third-party audits to maintain the highest industry standards.

We believe in continuous improvement and invest in the latest technologies and tools to enhance the efficiency and accuracy of our processes. Our continuous learning and development programs ensure that our team stays at the forefront of industry trends.

**Responsibilities**:

- Answer inbound calls and respond to inquiries from patients, providers, and other healthcare stakeholders in a timely and professional manner.
- Make outbound calls to follow up on unresolved issues, appointment reminders, and feedback collection.
- Resolve customer complaints and issues efficiently, escalating to the appropriate department when necessary.
- Provide accurate information regarding healthcare plans, benefits, eligibility, claims status, and billing inquiries.
- Maintain and update customer records with detailed and accurate information.
- Achieve individual and team performance targets, including call handling metrics and customer satisfaction scores.
- Handle sensitive information with the highest level of confidentiality and in compliance with HIPAA regulations.
- Participate in training and development sessions to stay updated on healthcare knowledge and process changes.
- Collaborate with team members to improve customer service processes and contribute to a positive team environment.

**Qualifications**:

- bachelor's degree.
- Proven experience in a customer service role, preferably in the US healthcare BPO setting.
- Excellent verbal communication skills with a clear and friendly phone manner.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using customer service software, healthcare databases, and tools.
- Ability to work in a fast-paced environment and handle high call volumes.

**Skills**:

- Strong interpersonal and communication skills.
- Active listening and empathy.
- Basic computer skills and familiarity with MS Office.
- Ability to work independently and as part of a team.
- Adaptability and willingness to learn new skills and technologies.

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment

Schedule:

- Fixed shift
- Monday to Friday
- Night shift

Application Question(s):

- Excellent English Communication

**Education**:

- Bachelor's (required)

**Experience**:

- International voice process: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

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