AGM - Quality (US Healthcare)

2 weeks ago

Chennai, Tamil Nadu, India Exela Technologies Full time

Role :
AGMFunctional Area : Quality AssuranceLocation : Chennai

Qualification :

  • Graduate / Post Graduate in Engineering (or)Graduate / PG in any disciplines of Quality (or)Graduate / PG in any discipline

Professional:
Six Sigma – Black Belt / Green Belt certified.
Strong domain knowledge in US Healthcare.
Application of Lean Methods & tools (or)Implementation/Implementation support for any Quality framework (ISO,COPC etc)

Work Experience:
Overall 15+ years of experience in Quality planning & control

Core Competence :

Aspiring being ambitious about providing the highest standards of delivery and embedding them in the teamStrong facilitation and sound leadership skillsCustomer orientation and Client handlingExcellent English written & verbal communication skillsCommunication and interpersonal skills, including the capacity to articulate the case for project approvals , prioritization and alternatives in the language of businessAbility to develop cohesive working relationships with functional unitsStrong conceptual skills (business models, frameworks, standards) and analytical skills to craft, execute, and oversee initiativesStrong knowledge in Content digitizing and Book publishingMastery in interpretation & application of statistical & management toolsProject planning, managing & presentation skillsTraining skills on Quality conceptsAbility to contribute to key business review, technical discussion and reviews with leadership team Ability to maintain a positive attitude in high stress / fast paced work environmentMake decisions with minimal supervision A good team player, result driven, dependable and possess Attention-to-DetailsDisplay flexibility depending on business needs and organization strategyAct as a Catalyst and driver for change and Champion for continuous performance improvementIdentify & translate the customer requirements and expectations into specifications as part of Quality Planning for Healthcare accountsSet up Quality standards & measures as part of Quality planning and on ongoing basisReview & monitor the performance of assigned Healthcare accounts with relevant data like internal audit score, defect density, customer feedback, resource utilization etc.

Identify areas of improvement from the SLA, business strategy, metric and initiate improvement projectsMentor and support improvement projects in sub-verticals such as Data Conversion, Digitizing content, Data mining, Email & Chat Support, Content writing and CompositionChallenge the status quo, be committed to ongoing learning, and continually raise the bar in terms of individual, team and each sub-vertical business performanceInstill periodic reorientation of job responsibilities and up-skill staff competenceManaging team's performance with the defined objectives and functional responsibilities.

Recommend functional improvements and leverage the team capabilities.

Determine training needs for team and to deliver internal training- Coach YBs & GBsIdentify key business pains through internal and external stakeholders and recommending action plans to improveIdentify & resolve key business pains through Six Sigma approachMonitor and measure the Improvement project effectiveness and the performance of the project leaders and teams.

Meet and exceed savings target through improvement projects across sub-verticalsDraft plans to sustain ability to meet and exceed customer requirements from time to timeReview Corrective and Preventive Action (CAPA) reports and ensure effectivenessHandle changes to client's expectation and aligned to organization execution strategyInitiate and support proper change management process with cross-functional teamsDefine & ensure adherence of Quality controls and standards using in-house Quality portalDirect and support Quality Managers /Leads / Analysts in carrying their key responsibilities, technical tests for existing / new applicationMonitor, benchmark and improve team performance.

Increase employee retention.

Oversee periodic evaluation and calibrationHandle escalation from clients, internal stakeholders and from the teamSupport management objective to improve Quality, productivity and identifying technology driven platforms for Books conversion, content digitization etc.

Share best practices across other verticals and other Business Units

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