Customer Success Manager — Demand Generation

2 weeks ago


New Delhi, India Revnew, Inc. Full time

Location: Onsite, Kharadi (Pune) • Experience: 4–10 years • Clients: US-based • Work Mode: In-office onlyAbout RevnewRevnew is a B2B content syndication and demand gen partner. We run MQL/ABM programs end-to-end and are obsessive about lead quality, acceptance rates, and pipeline impact.What you’ll do- Own a book of US-based enterprise/SaaS clients; act as the single threaded owner for delivery and outcomes. - Scope campaigns (MQL, ABM, content syndication), define targeting, filters, volumes, pacing, and SLAs. - Coordinate with ops and publisher networks to launch, QA, and optimize; stop bad supply fast. - Drive weekly calls, status reports, and QBRs with clean numbers and clear next steps. - Track lead flow E2E: source → validation → CRM/MA ingestion → sales acceptance → pipeline. - Troubleshoot data issues (UTM, field mapping, de-dupe, routing) and fix them without hand-holding. - Manage risk (under-delivery, low acceptance, compliance flags) and escalate early. - Report on CPL, acceptance rate, CPLA/CPSQL, velocity, and contribution to pipeline; recommend budget shifts. - Identify expansion opportunities (new geos, personas, formats) and drive renewals.What you’ll bring- 4–10 years in B2B demand gen/customer success/account management at a lead-gen agency, publisher, or martech vendor. - Hands-on with CRM/marketing automation and spreadsheets: Salesforce/HubSpot + Marketo/Eloqua, Looker/Data Studio, Excel/Sheets (VLOOKUP, pivot, basic SQL is a plus). - Strong grasp of MQL definitions, ICP filters, ABM lists, validation/compliance, and routing. - Comfortable pushing back with data; excellent written/verbal communication for US clients. - Proven track record meeting renewal/expansion and delivery/acceptance KPIs.Nice to have- Experience with intent/data vendors and multi-publisher orchestration. - ABM know-how (named accounts, multi-channel plays). - Basic familiarity with webhook/API integrations and lead enrichment tools.Hours- US EST time zoneCompensation & perks- Competitive salary with performance-linked incentives. - Standard benefits. Details shared during the process.How we measure success- Renewal rate and expansion. - Lead acceptance rate and SLA adherence. - On-time delivery and issue resolution time. - Pipeline contribution from your programs.



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