Customer Service Executive

4 weeks ago


Mumbai, Maharashtra, India Qureos Inc Full time
Job Opportunity: Customer Service Executive (Remote)

Location: Remote (India-based candidates preferred)
Salary: ₹20,000 – ₹25,000/month
Job Type: Full-time
Shifts: 12-hour rotational (Day & Night)
Training: 15 days (Paid)

Freshers can also apply

Job Overview:

We're hiring a Customer Service Executive to join a fast-growing online gaming company. If you're enthusiastic, reliable, and passionate about delivering top-tier support — and you're comfortable working remotely in a structured environment — we'd love to hear from you

Key Responsibilities:
  • Handle customer queries via chat and phone (inbound & outbound)
  • Assist players with account, deposit, withdrawal, and gameplay-related issues
  • Adhere to SOPs and company protocols
  • Maintain accurate records and update internal systems
  • Use Excel for data tracking and basic reporting
  • Deliver timely, professional, and empathetic customer service
Requirements:
  • Previous customer support experience (gaming experience is a bonus)
  • Fluent in English and Hindi (regional languages are a plus)
  • Comfortable using Excel (basic formulas and data entry)
  • Willingness to work 12-hour rotational shifts, including nights and weekends
  • Strong self-discipline and time management
  • Own laptop and desktop 
Additional Details:
  • 100% Remote Role
  • Immediate joiners preferred


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