Tata Tele

7 days ago

Hyderabad, India Tata Tele Business Services Full time

Description :Key Responsibilities :Incident & Problem Management :- Manage and resolve escalated end-user incidents and service requests in a timely manner.- Oversee incident, problem, and change management processes for end-user technologies.- Ensure high availability and reliability of user-facing systems and services.Audit, Compliance & Security :- Lead and support internal and external IT audits related to End User Computing (EUC).- Ensure compliance with IT security policies, standards, and regulatory frameworks.- Manage end-user security solutions including O365 security, Proxy, DLP, Antivirus, OS Patch Management, and Access Controls.Technology Management :- Manage Microsoft 365 suite (Exchange Online, SharePoint Online, Teams, OneDrive, and related admin centers).- Implement and support M365 policies, configurations, and tenant-level administration.- Manage Active Directory (AD), Azure AD, DNS, DHCP, IIS, FTP/SFTP, and Proxy services.- Handle Windows Server installation, configuration, patching, and hardening.- Lead Group Policy (GPO) management, User Profile management, and Terminal Services administration.- Support and maintain collaboration platforms such as MS Teams, Webex, and VC/TP systems.Identity & Access Management (IAM) :- Implement and manage Role-Based Access Control (RBAC) across Azure resources.- Configure authentication, authorization, Multi-Factor Authentication (MFA), and Conditional Access policies.- Ensure compliance with IAM best practices and security principles.Azure & Cloud Administration :- Administer and troubleshoot Azure Active Directory and Azure infrastructure components.- Implement and maintain security controls including Network Security Groups (NSGs), Azure Security Center, and Azure Firewall.- Support and optimize hybrid and cloud-based environments.End-User Computing & Asset Management :- Define and maintain device standards and user profiles for IT asset deployment.- Manage hardware and software lifecycle, including onboarding and offboarding.- Drive initiatives for process automation, end-user satisfaction, and productivity improvements.Required Qualifications & Experience :- Bachelors or Masters degree in Computer Science, Information Technology, or a related field.- 10- 15 years of experience in IT infrastructure, with significant exposure to end-user support management.- Proven experience in Windows Server administration, Active Directory (on-prem & Azure AD), and M365 ecosystem.- Strong technical expertise in incident/problem management, IAM, and end-user security controls.- Hands-on experience with Azure administration, security hardening, and compliance management.- Excellent understanding of networking, proxy configuration, and collaboration tools.- Strong leadership, communication, and stakeholder management skills (ref:hirist.tech)

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