System Support Engineer

About Curefoods Curefoods is a Bangalore-based house of F&B brands, founded in 2020. The company operates 500+ locations across 50 cities in India, offering a diverse range of cuisines. Curefoods brings together brands such as Kitchens of EatFit, CakeZone, Nomad Pizza, Sharief Bhai, Olio Pizza, Frozen Bottle, Krispy Kreme, and Arambam. Each brand offers a distinct culinary experience, from healthier meal options to regional cuisines and indulgent desserts. The company operates through cloud kitchens and dine-in formats, focusing on food quality, hygiene, and sustainability. Its operations integrate technology and consumer insights to manage scale and efficiency.Job DescriptionProviding phone, email, remote, and in-person support to troubleshoot various technical problems Installing and configuring computer hardware, software, peripherals, and networking equipment Resolving issues with internet connectivity, printers, scanners, phones, and other equipment Performing troubleshooting to diagnose system failures and identifying root causes Managing technology inventory and placing orders for equipment Escalating complex issues to the appropriate teams if unable to resolve them independently Providing new system orientation and training to end users Documenting technical issues and solutions in a ticketing system Receiving requests via phone, email, chat, or ticketing systems Asking questions to properly diagnose reported issues Resolving common problems like network connectivity, password reset, email access, printer jamming,etc. Tracking issues from initial report to final resolutionTroubleshoot Issues: Investigating error messages Reviewing system and application logs Testing software and hardware to pinpoint faulty component(s) Escalating to a specialized team if unable to diagnose Documenting details to share with engineering/development teamsInstall & Configure Systems Formatting, partitioning and imaging hard drives Upgrading or replacing hardware components like memory, network cards, video cards Installing operating systems, software drivers and applications Setting up new devices, printers, scanners, etc. Configuring system settings, security tools, VPN access etc. Performing preventative maintenance activitiesManage Inventory & Purchase Equipment Tracking computers, devices, peripherals, components, and software licenses Identifying needs for additional supplies and hardware Researching products and vendors to find optimal solutions Coordinating with finance/procurement teams on purchases Installing and retiring equipment according to refresh cyclesTechnical Skills Operating Systems: Extensive knowledge of operating systems like Windows, macOS and Linuxdistributions Hardware: Understanding of computer components, mobile devices, printers, networks Software: Familiarity with productivity software, collaboration tools, security programs, etc. Diagnostics: Ability to review logs, run monitoring tools, conduct testing to pinpoint issues Scripting: Write scripts to automate tasks using languages like PowerShell Networking Concepts: Solid grasp of how LANs, WANs, Wi-Fi, VPNs etc. functionInterpersonal Skills Communication Skills: Ability to interact with users clearly, politely and patiently Collaboration: Work with team members to solve issues and implement improvements Training Abilities: Skills to educate non-technical users on utilizing technology Documentation: Note details clearly for future reference Time Management: Prioritize and handle high volumes of support requests Problem Solving: Apply logical thinking to tackle technical challenges