IT Support Engineer
3 weeks ago
Posting title : IT Support EngineerExperience : 5+ YearsLocation : MumbaiWork mode : On-sitePrimary skills : IT support, IT operations, troubleshooting, Client Management, Network SecurityQualification : Any Technical DegreeRoles & Responsibilities :- Serve as the first point of contact for IT escalations via phone, email, and chat.- Provide remote troubleshooting for user, software, and network issues.- Manage tickets with accurate documentation and escalate complex issues to L3 teams.- Collaborate with local vendors and the India IT team for problem resolution and system upgrades.- Perform root cause analysis for recurring issues and implement preventive measures.- Support deployments, upgrades, rollouts, and maintenance activities as per India IT guidelines.- Deliver basic user training and security awareness sessions.Scope of Devices & Systems Supported : - End-User Devices: Laptops, desktops, printers, scanners, USB peripherals, and mobile devices.- Applications & Systems: Windows OS, MS Office, Outlook, SAP, VPN clients, Active Directory (account unlocks, password resets, group policies).- Networking & Connectivity: LAN/Wi-Fi troubleshooting, VPN, firewall/proxy issues, remote access tools (RDP, Citrix).- Security Tools: Endpoint protection, antivirus, MFA authentication apps.- Collaboration Tools: MS Teams, Zoom, WebEx, and other communication platforms.- Vendor-Coordinated Infrastructure: Switches, routers, firewalls, shared office equipment (copiers, access systems).Skills & Qualifications :- Bachelors degree/diploma in Technology, Science, or related field.- Strong communication, problem-solving, and customer service skills.- Experience with IT ticketing systems and remote support tools.- Knowledge of Windows OS, MS Office, VPN, AD, Outlook, SAP, and network troubleshooting.- Relevant certifications (Microsoft, ITIL, Networking, Security) preferred.- Experience in a BPO or IT vendor environment in India will be preferred.- Previous experience supporting international clients, particularly those in different time zones. (ref:hirist.tech)
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Remote Support Engineer
6 days ago
Navi Mumbai, Maharashtra, India CMS It Services Full time ₹ 40,00,000 - ₹ 60,00,000 per yearRemote (Desktop) Support EngineerProvide call resolution remotely & next level Technical to RIM L1 & SD team.Monitor the ticketing tool for open and pending tickets, Track cases until resolution.End User support & Assistance (Answering queries related to application features and usage).Escalate the application / logic related problems to respective...
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Tools Support L2 Professional
23 hours ago
Navi Mumbai, Maharashtra, India CMS It Services Full time ₹ 5,00,000 - ₹ 15,00,000 per year*Role Summary* The Tools Support Engineer (L2) provides advanced technical support, maintenance, and administration for enterprise IT tools and platforms. This role acts as an escalation point for Level 1 support, ensuring tool stability, performance, and timely issue resolution. The L2 engineer also assists with tool configuration, patching, integrations,...
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Helpdesk L2 Support
24 hours ago
Navi Mumbai, Maharashtra, India Amsys It Services Full time ₹ 2,50,000 - ₹ 7,50,000 per yearKey Responsibilities:Technical Support & Troubleshooting:Provide L2 support for Windows & Mac platforms across multiple clients and client-site locations.Troubleshoot and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.Utilize remote support tools to connect to end-user devices and efficiently...
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Support Engineer
6 days ago
Navi Mumbai, Maharashtra, India Think 360 Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesProvide L1 to L3 technical support for the AAmaze PFM platform at the client site.Monitor production jobs (PySpark pipelines, PostgreSQL & ClickHouse data dumps) and ensure SLA compliance.Diagnose and troubleshoot issues ranging from basic application queries to deeper system-level incidents.Escalate complex issues to engineering teams...
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Automation Engineer
7 days ago
Mumbai, India Tek Support Full timeJob Title: Senior Automation Engineer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...
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Automation Engineer
1 week ago
Mumbai, India Tek Support Full timeJob Title: Senior Automation Engineer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment...
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Automation Engineer
1 week ago
Mumbai, India Tek Support Full timeJob Title: Senior Automation Engineer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...
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Automation engineer
1 week ago
Mumbai, India Tek Support Full timeJob Title: Senior Automation Engineer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...
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Automation Engineer
1 week ago
Mumbai, India Tek Support Full timeJob Title: Senior Automation Engineer – Pharmaceutical ManufacturingLocation: Remote Experience: 10+ years Industry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...
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Automation engineer
1 week ago
Mumbai, India Tek Support Full timeJob Title: Senior Automation Engineer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...
