Customer Service Team Lead

3 weeks ago

Prayagraj, India Good People HR Pty Ltd Full time

Customer Service Team Lead / Manager | FMCG / Supply Chain / Manufacturing Industry | South East

  • South East Melbourne
  • Full time
  • Start the New year with a bang

The role:

We are seeking a motivated Customer Service Team Lead / Manager to join a family owned, flexible, friendly and progressive pharmaceutical company

Key Responsibilities:

  • Management and monitoring of systems and processes for customer orders and forecasts - Manage the end to end order to delivery cycle
  • Champion the automation of the customer ordering process
  • Preparing documentation / reporting
  • Guide, monitor and support Customer Service Coordinator team (2 staff)
  • Work with the account management and operational teams to achieve results, improve performance and provide continuous improvement solutions

Key Requirements:

  • MRP/ERP (ie SAP) knowledge valuable
  • Pleasant, creative leader with positive mindset and excellent communication skills
  • Ability to motivate the team and demonstrate excellent problem-solving skill
  • People and task focussed
  • Strong awareness and appreciation of commercial environment and customer expectations
  • Effective relationship building and negotiating skills
  • Understanding of pharmaceutical supply chain and manufacturing operations desired
  • Team leadership/management skills
  • Must have strong attention to detail and accuracy
  • Ability to direct and prioritise multiple tasks and activities

Don't miss out on a great opportunity

contact Kristine at / for more information

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IMPORTANT: It is a requirement of all our jobs that you have a PR or AU/NZ Citizenship. A work visa is not sufficient as all our jobs are permanent. Please do not apply if you do not meet these requirements.

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