Communications Lead – Claims

Communications Lead – Claims & Customer Service Transformation

• Fantastic opportunity to showcase your strategic communications experience  
• Make your mark on this enterprise-wide strategic initiative 
• Brisbane, Sydney and Melbourne locations | 12-month fixed term contract with opportunity to extend 

This is a unique opportunity for an experienced Communications Lead to build and deliver the communication strategy from the ground up for the Claims & Customer Service Transformation (CCT) Program. 

The Claims & Customer Service Transformation (CCT) Program is an enterprise-wide strategic initiative reimagining the experience our customers have when interacting with us throughout our end-to-end service offering. Working under the Momentum (scaled agile) delivery model, this role will join an already established enterprise change and delivery team.  

You will be accountable for the successful delivery of communications outcomes for the program – by designing, implementing and overseeing the communication strategy ensuring that it highlights the benefits to our customers and people and drives lasting change within our business.  

You will have strong expertise in advanced communication tools in a corporate setting and successful track record of working on projects of this size and complexity to embed significant change.  

To be selected for this role you will be able to provide evidence of a portfolio of communications collateral you have created. 

What you’ll do

• Lead the creation and execution of an internal communications strategy and plan for the Claims & Customer Service Transformation (CCT) Program aligned to business priorities and employee engagement.  
• Management and governance of the strategic communication approach across the entire Claims & Customer Service Transformation (CCT) Program leveraging Suncorp internal communication frameworks and tools. 
• Use innovative and visually engaging communications techniques and a variety of channels to successfully drive outcomes through design, internal digital channels, and stakeholder engagement. 
• Hands on Communications delivery and driving internal communications counsel and support across the Claims & Customer Service Transformation (CCT) Program. 
• Engagement across BAU communications teams, business owners and stakeholders to understand individual objectives and outcomes and identify how to simplify and align messaging into one ongoing, cohesive narrative across the Claims & Customer Service Transformation (CCT) Program. 

What you’ll bring

• 5+ years communications experience with sound knowledge and understanding of communications principles, best practice and emerging trends and technologies. 
• 5+ years experience in transformation projects resulting in significant transformational and cultural change across an entire organisation.  
• Excellent visual communication and design skills.  
• Strong organisational skills, with the ability to manage multiple priorities, meet deadlines and deliver at pace. 
• Highly proficient across multiple creative and visual creative communication tools (e.g. SharePoint, Microsoft Office suite, Adobe suite, Canva, Powtoon, Piktochart, Animaker, Infographic design etc). 

What You’ll Enjoy  

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you. 

• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees 

• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access 

• Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees 

• Paid volunteer leave, donation matching, and unlimited emergency response leave 

• Performance-based bonuses and Suncorp shares for eligible employees 

• Diversity is celebrated through employee resource groups and inclusive policies for all families 
  Explore our full benefits:

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. 

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.