Project Lead – Data, Reporting

Project Lead – Data, Reporting & Analytics (DRA)

• Location Sydney, Melbourne, or Brisbane
• Permanent Role

About the Role

Are you passionate about driving transformation through data and analytics? We're looking for a Project Lead  to join our Consumer Insurance  team within the Insurance  function. This role is pivotal in delivering strategic initiatives that enhance customer insights, improve operational efficiency, and generate measurable business outcomes.

Reporting to the Manager – Project & Transformation, Customer & Distribution Performance & Insights (CADPI) , you’ll lead end-to-end project delivery, stakeholder engagement, and change management across a dynamic portfolio of initiatives.

Key Responsibilities

Strategic Leadership & Project Management

• Lead transformation programs aligned to CADPI DRA strategy.
• Translate business needs into actionable project plans with clear milestones.
• Manage full project lifecycle: scope, schedule, budget, risk, and reporting.
• Collaborate across teams to align project goals with operational needs.

Stakeholder Engagement & Vendor Management

• Build strong relationships with internal and external stakeholders.
• Identify and mitigate risks early to support informed decision-making.
• Manage vendor relationships and procurement processes.
• Act as a liaison between technical teams and business partners.

Change Management & Communication

• Lead change activities to drive adoption of transformation initiatives.
• Deliver clear, consistent communication across all levels.

Governance & Best Practice

• Support and lead data governance activities.
• Maintain documentation on dataflows, definitions, and processes.
• Ensure delivery aligns with best practices and approved patterns.

Who You’ll Work With

• Executive Manager, CADPI
• EGM Brand & CX, EGM Customer Service, Head of Digital Service
• Customer Service Leadership, CX Leads, Delivery Leads
• Technology and Transformation teams

About You

Qualifications

• Tertiary qualifications in Business, Finance, or Project Management (desired)
• 3+ years in project management, ideally in transformation or enablement roles
• Strong background in planning, scheduling, budgeting, and delivery
• Experience in insurance distribution or claims (preferred)
• Familiarity with customer experience analytics, call listening, or QA (preferred)

Skills & Competencies

• Agile project management (Scrum, Jira, Confluence) preferred
• Excellent time management and organisational skills
• Strong stakeholder engagement and leadership capabilities
• Exceptional communication and problem-solving skills

What we can offer you:

• Discounts and offers on a range of insurance products
• A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer parental leave, and unlimited paid emergency response leave.
• Invest in your brighter future with ongoing study support and career development programs.
• Give back to our communities with payroll giving, donation matching and paid volunteer leave.
• Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

Employee benefits | Suncorp Group

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.