Claims Manager

3 hours ago


Prayagraj, India Suncorp Group Full time

What It’s Really Like to Be a Claims Manager at Suncorp

As a Claims Manager, people think I just manage claims. But what I really do is help people on some of the worst days of their lives.

When storms hit or fires break out, our phones ring. I could be speaking to someone whose home is underwater, whose roof has collapsed, or who’s just lost everything. It’s not easy, but it’s real, human work that matters — because customer obsession is at the heart of everything we do.

I joined Suncorp because I wanted to make a difference. What I found was a role where I’m challenged every day, backed by a team who truly gets it, and supported by leaders who check in, especially after the tough calls.

What I Do as a Claims Manager

No two days are ever quite the same, but here’s what you can expect:

  • Listen, really listen: I speak with customers who are often overwhelmed or vulnerable. I give them the space to be truly heard, because customer obsession starts with understanding.
  • Be a calm, steady guide: I walk them through what’s covered in their policy, what will happen next, and make the complex feel simple.
  • Balance heart with policy: I make fair, transparent decisions that respect both the customer’s situation and our guidelines.
  • Keep things moving: I manage my own portfolio of claims end-to-end, making timely decisions and keeping things moving, especially during busy times.
  • Solve problems: Every customer’s situation is different. I think critically and creatively to find the best way forward, especially when things don’t go to plan.
  • Stay on top of the detail: I document everything accurately — it’s how we stay accountable and ensure customers feel confident in the process.
  • Lean on your team: Some calls are challenging, but I’m part of a supportive group who debrief together, check in, and keep things human.

What You’ll Bring

This isn’t a script-reading call centre job. It’s fast-paced, emotionally complex and deeply human. You’ll do well here if you bring:

  • Compassion : A calm, compassionate voice that brings reassurance, even in tough conversations
  • Resilience : Emotional resilience with the ability to manage your wellbeing and stay grounded
  • Confidence : Confidence to make clear, fair decisions and communicate them with clarity
  • Detail-Focused : Sharp attention to detail paired with the skill to balance multiple priorities
  • Empathy : Genuine empathy and care for customers navigating challenging times
  • Growth Mindset : Experience in customer service, claims, insurance, or fast-paced environments is valued, but what matters most is a growth mindset and passion to make a real difference


Why You’ll Love Working at Suncorp

When you join Suncorp, you’re not just taking on a job — you’re embarking on a career with a company that values your growth, well-being, and success. Here’s what we offer:

  • Salary: $79,500 inclusive of 12% Super + Performance Based Incentives
  • Leave Benefits  – Annual leave, Flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
  • Hybrid Working:  Work where you thrive with our flexible blend of on-site and at home work arrangements. 
  • Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally 
  • Staff Discounts : Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more. As well as offers from over 400 top retailers.
  • Reward & recognition programs : We celebrate your hard work and achievements
  • Career Development : We prioritize your career development, offering ongoing training, growth opportunities, and the support you need to reach your full potential.
  • Reputable Employer – National, trusted company with an inclusive and diverse workplace.
  • Community Engagement – Involvement in Charity events like Spirit to Cure.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why I Stay

This job isn’t for everyone. You need thick skin and a big heart. You’ll have days where the calls are tough, and you feel stretched. But if you’re someone who finds purpose in helping people when it really counts, you’ll find this role incredibly fulfilling.

We’re hiring now. If this speaks to you, apply today.  And if you're unsure? Apply anyway — some of the best Claims Managers here had no idea they’d be good at this until they gave it a go.



  • Prayagraj, India MLC Life Insurance Full time

    Case Consultant, Group TPD Claims -  M) Job : Full-time | Permanent Job Level : Group Level 2 Job Posting : 29-Sep-2025, 6:22:48 AM Unposting Date : 29-Oct-2025, 12:59:00 PM Primary Location : Level 16, 727 Collins St Level 16 727 Collins St Docklands 3008 | AU-VIC-Docklands Other Locations : AU-NSW-North Sydney  Description Are you...


  • Prayagraj, India ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Claims Service Consultant Level 1 (Part-Time) | Customer & Operations | QLD or SA At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our...


  • Prayagraj, India Suncorp Group Full time

    Communications Lead – Claims & Customer Service Transformation Fantastic opportunity to showcase your strategic communications experience   Make your mark on this enterprise-wide strategic initiative  Brisbane, Sydney and Melbourne locations | 12-month fixed term contract with opportunity to extend  This is a unique opportunity for an...


  • Prayagraj, India Suncorp Group Full time

    Broad exposure across a $2bn procurement portfolio Hybrid working with flexible leave options Learn from a highly experienced procurement team Being a part of Procurement, Partnering & Real Estate at Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and...


  • Prayagraj, India ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Expression of Interest CLAIMS SERVICE CONSULTANT | Multiple Locations | Hybrid Working Please note: We are actively seeking individuals with talent and expertise in this specific role to join our growing talent pool. If this opportunity interests you, we welcome you to submit an application and we will reach out to you, should a suitable position arise,...

  • EOL Administrator

    6 hours ago


    Prayagraj, India Professional Search Group Full time

    Job Description Administrator $65,000 – $70,000 + super Welshpool  Office Based 8am – 4.30pm (flexible hours) Join a well-established organisation with a supportive, family-feel culture. This is a great opportunity for someone with insurance or claims experience looking for a stable role in a collaborative environment. Role Requirements: ...


  • Prayagraj, India Suncorp Group Full time

    Events Desktop Assessor  Permanent Roles  Various Locations across Australia - NSW, QLD, VIC, TAS, SA About Us Welcome to a place where you can chase real progress and drive real change – including in your own career. Being part of the Suncorp Group means being switched on, endlessly curious, and always adaptable. In return, you’ll be...

  • Change Manager

    3 hours ago


    Prayagraj, India Suncorp Group Full time

    Brisbane, Sydney and Melbourne Locations | Join an Enterprise Change team, 50% WFH  Significant Enterprise-wide transformation project  Permanent opportunity at the ‘Change Management Organisation of the Year’ 2025  We are looking for 2 Organisational Change Managers to join our award-winning Enterprise Delivery Change Management team that...

  • Warranty advisor

    6 hours ago


    Prayagraj, India Cars24 Full time

    This role is 6months fixed term contract At Cars24 we don't just accept differences, we celebrate it and support it for the benefit of our employees and customers!CARS24 is a global used vehicle e-commerce platform with over US$1billion in sales. The company originates in India, where it is the largest player in used vehicles, 10X the size of the next...


  • Prayagraj, India ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Expression of Interest PROPERTY ASSESOR DESKTOP | AUSTRALIA WIDE | HYBRID WORKING Please note: We are actively seeking individuals with talent and expertise in this specific role to join our growing talent pool. If this opportunity interests you, we welcome you to submit an application and we will reach out to you, should a suitable position arise, thank...