Change Manager

• Brisbane, Sydney and Melbourne Locations | Join an Enterprise Change team, 50% WFH 
• Significant Enterprise-wide transformation project 
• Permanent opportunity at the ‘Change Management Organisation of the Year’ 2025 

We are looking for 2 Organisational Change Managers to join our award-winning Enterprise Delivery Change Management team that supports a variety of medium to large scale change initiatives across the Suncorp Group.   

As a Change Manager, your initial assignment will be the Claims & Customer Service Transformation (CCT), an inflight Enterprise-wide strategic initiative that reimagines claims and customer service to be faster, simpler and more connected for our people and customers.  

To be successful in this role, you will need to be comfortable with ambiguity. You will need to be a quick tech learner, equally adept at liaising with technology teams and business teams. You will also have an engagement-first mindset, building partnerships across technology, delivery and the wider business.  

Suncorp has been recognised as ‘Change Management Organisation of the Year’ 2025 in the ACMP® inaugural Global Change Excellence Awards, celebrating an organisation that has embedded change management practices to achieve lasting results. Our Enterprise Change team comprises supportive and highly experienced Change practitioners and leaders who care about our team’s development and wellbeing. You will also be part of a wider Enterprise Change Management Community of Practice where ideas and best practice are generously shared.  

What you’ll do

• Utilise existing Organisational Change Management frameworks and tools to devise and execute ‘fit-for-purpose’ change, learning and communications plans. 
• Develop, manage and execute change activities across multiple initiatives, streams, or Squads (e.g. Change Impact Assessments, Communication, Engagement, Learning, Reinforcement etc.) to support a variety of medium to large scale initiatives across Suncorp.  
• Be hands on with the design, development, and implementation of change management deliverables.  
• Provide ongoing support for business SMEs within Agile squads to ensure the successful delivery of change activities and artefacts. 
• Integrate change activities across learning and communication deliverables to drive meaningful change outcomes that facilitate smooth adoption and amplify overall buy-in. 

What you’ll bring   

• 5+ years change experience Mandatory, agile experience preferred, including knowledge of AI is highly desirable for this role 
• Proven experience to deliver Change activities for large-scale transformation or technology initiatives. Highly desirable is experience with Insurance and/or Customer Service  
• Demonstrated experience in understanding new technology and how it impacts an end-to-end system of work or value chain is also highly desirable  
• Confident in your ability to work autonomously with a strong understanding of what Change activities are required through each stage of a project  
• Experience working closely with Technology teams with the ability to understand technical concepts, and translate into easily understood business language  
• Able to utilise the Change Management Framework and templates and apply them as required 
• Excellent communication (written & verbal), collaboration, and project management skills 
• Ability to work effectively in a dynamic, and ambiguous change-driven environment 

What You’ll Enjoy  

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you. 

• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually 
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees 
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access 
• Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees 
• Paid volunteer leave, donation matching, and unlimited emergency response leave 
• Performance-based bonuses and Suncorp shares for eligible employees 
• Diversity is celebrated through employee resource groups and inclusive policies for all families 

Explore our full benefits:

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. 

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.