Service Delivery Team Leader

4 hours ago


Prayagraj, India McLean Care Full time

Join a Team That Makes a Difference in People’s Lives

Are you an experienced leader with a passion for delivering high-quality care services? Do you thrive in a dynamic environment where you can mentor teams, drive service excellence, and create meaningful change in the community?

McLean Care is looking for a Service Delivery Team Leader to join our Home and Community Services team.  This is your opportunity to lead with purpose, inspire a team, and make a real impact in the lives of our clients.

Why Join McLean Care?

At McLean Care, we’ve been providing trusted aged care and community services since 1953. We are a not-for-profit organisation dedicated to delivering person-centred care to over 1,100 clients across NSW and QLD. With over 600 employees, we are committed to fostering a culture of respect, innovation, and compassion. As we continue to expand, we are looking for driven and dedicated professionals to be part of our journey.

About the Role

As a Service Delivery Team Leader , you’ll play a pivotal role in ensuring that our home and community care services run smoothly and effectively. Working closely with the management, you will:

  • Lead and support a team of Home Care Employees, ensuring they provide outstanding care to our clients
  • Ensure high-quality service delivery , meeting client needs and key performance indicators.
  • Identify and implement business improvements to enhance service efficiency.
  • Mentor, develop, and engage staff to create a positive and productive workplace culture.
  • Work closely with internal and external stakeholders to strengthen community relationships.
  • Support recruitment, onboarding, and training of new team members.
  • Oversee scheduling, rostering, and workforce planning to optimise service delivery.

This is a client-focused leadership role, requiring strong problem-solving skills, a commitment to quality service, and the ability to foster team engagement and collaboration.

About You

We are seeking an inspirational leader who is passionate about making a difference in the lives of our clients. To be successful in this role, you will have:

Qualifications & Experience

  • Certificate IV in Ageing Support or other equivalent
  • Experience in consumer-directed care, working with complex care needs, disabilities, or serious injuries.
  • Proven leadership and mentoring experience, with the ability to inspire and motivate teams.
  • Strong understanding of Home Care and Aged Care sector regulations and funding guidelines.

Skills & Attributes

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to prioritise workloads and manage multiple tasks.
  • High-level computer literacy, including Microsoft Office.
  • Passion for continuous improvement and innovation in service delivery.

Requirements

  • Current Driver’s License and own insured/registered vehicle .
  • Current First Aid & CPR Certificate .
  • Ability to obtain a satisfactory NDIS Check and National Police Check (we cover the cost) .

What’s In It for You?

We understand that our team is our greatest asset , and we offer a range of benefits to support your growth and well-being:

  • Competitive Salary – $37.43 - $38.55 per hour + super + allowances.
  • Salary Packaging – Boost your take-home pay with up to $18,900 per annum tax-free.
  • Retail Discounts – Access exclusive savings with the Blue Light Card .
  • Health & Wellbeing – Free influenza vaccinations and EAP support .
  • Professional Development – Access to scholarships and career growth opportunities .
  • Supportive Team Culture – Be part of an organisation that values diversity and inclusion .
  • Full-time remote role - work from home

Apply Now

If you’re ready to take on a rewarding leadership role in aged care, we’d love to hear from you

To apply:
Click Apply Now or visit our website for more information.

Join McLean Care and help us deliver exceptional care to those who need it most.



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