Customer Sales and Service Coordinator

3 weeks ago

Prayagraj, India Good People HR Pty Ltd Full time

Customer Sales and Service Coordinator

  • ASX listed company
  • Northern Suburbs
  • $47 - $57k + Bonus Incentive + Super + free parking
  • Immediate start available

Our client is looking for a customer-oriented sales and service coordinator. This person will have a positive, resilient and confident personality and will act as a liaison with major accounts, provide product/services information, process orders, complete quotes, negotiate sales and resolve any customer related matters.

Previous experience working in the Aluminium / Steel construction industry and using SAP is highly desired.

In return, our client has a rewarding, flexible working culture who believes in their people and constantly are encouraging staff development, training and career progression.

Responsibilities include; but not limited to:

  • Manage incoming calls
  • Accurate and prompt data entry of sales orders
  • Identify and assess customers’ needs to achieve satisfaction
  • Generate sales leads and provide quotations to customers within price guidelines and follow up
  • Provide customers with ongoing technical and product support
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer sales and service team sales targets and call KPI’s
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers and build relationships with internal & external customers
  • General Administration

Requirements:

  • Proven customer sales and support experience (2-5 years’ experience)
  • Strong phone contact handling skills and active listening
  • Computer literate and familiarity with CRM systems and practices
  • Excellent verbal and written communication skills
  • Ability to multi-task, prioritise, and manage time effectively
  • SAP Experience (preferred although not essential)
  • Aluminium industry system knowledge (preferred although not essential)

Apply now

IMPORTANT: It is a requirement of all our jobs that you have a PR or AU/NZ Citizenship. A work visa is not sufficient as all our jobs are permanent. Please do not apply if you do not meet these requirements.

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