Technical Representative

3 weeks ago

Aurangabad, India Caterpillar Full time

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Description: When you are a Field Service Engineer, you will drive 4000 series product problem management within the Asia Pacific region. You will have responsibility for following, identifying, evaluating, documenting, communicating and correcting specific engineering and workmanship deficiencies escalated to you from the field. You will enhance the acceptability of Perkins 4000 Series products and reduce warranty costs and customer impact on product problems.

Job Duties / Responsibilities (APAC) may include, but are not limited to:

Identify, investigate and resolve all escalated field issues - Whilst working with IPSD product support to ensure customer satisfaction. Generate product health report / RCCA for escalated in field issues to support IPSD product support customer communications. Perform on site re-work / repairs to 4000 series products as necessary. Training of in field technicians for specific product issues Collect in field reliability information to be used to prioritize Continuous Product Improvement projects. DSN level 2 responsibility – provide answers to technical questions and support requests. Adhere to processes and support the Service Engineering Manager & Supervisor in development of global and regional processes for the 4000 series Service Engineering team. Support internal 4000 Series communications and training activities as needed.

.

Required Qualifications:

Competent technical knowledge of the 4000 series engine range with demonstrated experience of in field issue resolution. Prepared to travel frequently (within region) and at very short notice to support escalated in field product issues. Good knowledge of technical training practices and procedures Demonstrated ability in technical reporting / control. Ability to communicate with external customers.

Desired Qualifications:

Project management capabilities and organizational skills

Posting Dates:

July 18, 2024 - July 24, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

  • Customer Service Representative

    5 days ago

    Aurangabad, Maharashtra, India Polarize Network Full time

    **About the Role** We are looking for a proactive and empathetic **Customer Support Representative** to join our team. You will be the first point of contact for our users, handling queries, resolving issues, and ensuring every customer has a smooth and satisfying experience with our platform. **Key Responsibilities** - Troubleshoot product or service...

  • E-Commerce Automotive Spare Parts Customer Service Representative

    2 days ago

    Aurangabad, India Newparts, Inc. Full time

    Job Description: Automotive Customer Service RepresentativeLocation: Remote (North American Hours)Desired Skills and Experience:Education: Bachelor's degree in EngineeringRequired Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)Key Duties and Responsibilities:Manage daily customer requests through a shared mailbox...

  • Customer Service Representative

    5 days ago

    Aurangabad, India Nexa Business Solutions Full time

    **MALE CANDIDATE ONLY** Executive - Customer Care - Voice & Chat Process - Data Entry - KPO Jobs. - Tech Support process Non Voice - Customer Support Online - Back-end Executive Support - Should have good communication skills - 12th Pass & Any Graduate - No Sales Job **Salary**: ₹10,000.00 - ₹18,000.00 per month Schedule: - Day shift - Evening...

  • Lab Tire Testing Engineer

    3 weeks ago

    Aurangabad, India Goodyear Full time

    Location: IN - Aurangabad Goodyear Talent Acquisition Representative: Aanchal Seth Sponsorship Available: No Relocation Assistance Available: Yes  In the Aurangabad Tire Testing Lab, responsible for managing testing operations, calibrating and troubleshooting measuring instruments, as well as providing leadership and technical expertise in the...

  • Sr. Marketing Executive

    23 hours ago

    Aurangabad, Maharashtra, India YANSONS ENGINEERING (P) Ltd. Full time ₹ 3,60,000 per year

    Key Responsibilities:Generate and qualify enquiries for all four companies across targeted industries.Build and maintain strong relationships with prospective clients, suppliers, and industry stakeholders.Conduct market research to identify trends, competitors, and business opportunities.Prepare and present professional marketing collaterals, proposals, and...

  • Sales and Support

    2 days ago

    Aurangabad, India Sinewave Computer Services Pvt.Ltd Full time

    Greeting from Sinewave Computer Services pvt ltd!!!Sinewave computer services pvt Ltd. company Providing high quality and reliable GST, TDS, Income tax and payroll Software Solution Company. it’s a 35 years old Iso Certified Government Authorized company.Our client Chartered Accountant, Cost Accountants, Tax consultants, Education Institutes, Banks,...

  • Regional Quality Engineer

    6 days ago

    Aurangabad, India The Goodyear Tire & Rubber Company Full time

    This role supports product quality and process improvement through technical expertise, cross-functional collaboration, and application of Goodyear standards. Leads innovation, risk mitigation, and new product integration to meet customer and business requirements. What You'll Do: Link with product council, product team to ensure, new technical solutions are...

  • Regional Quality Engineer

    1 week ago

    Aurangabad, India The Goodyear Tire & Rubber Company Full time

    This role supports product quality and process improvement through technical expertise, cross-functional collaboration, and application of Goodyear standards. Leads innovation, risk mitigation, and new product integration to meet customer and business requirements. What You'll Do: - Link with product council, product team to ensure, new technical solutions...

  • Regional Quality Engineer

    6 days ago

    Aurangabad, India The Goodyear Tire & Rubber Company Full time

    This role supports product quality and process improvement through technical expertise, cross-functional collaboration, and application of Goodyear standards. Leads innovation, risk mitigation, and new product integration to meet customer and business requirements.What You'll Do:- Link with product council, product team to ensure, new technical solutions are...

  • Regional Quality Engineer

    6 days ago

    Aurangabad, India The Goodyear Tire & Rubber Company Full time

    This role supports product quality and process improvement through technical expertise, cross-functional collaboration, and application of Goodyear standards. Leads innovation, risk mitigation, and new product integration to meet customer and business requirements. What You'll Do: Link with product council, product team to ensure, new technical solutions are...