Process Trainer

Job Title: Process Trainer – US DepartmentLocation: Ahmedabad, Indore, TrivandrumDepartment: Learning & Development / OperationsReports To: Manager – Training & Quality / Head of US OperationsCompany OverviewPaperchase is a specialist hospitality accounting and consultancy firm serving restaurants, hotels, cafés, and hospitality brands worldwide.We focus on financial reporting, bookkeeping, payroll, analytics, and advisory services tailored for the hospitality sector.We have a significant presence in the US, supporting multiple hospitality locations with our financial operations and accounting expertise.Role OverviewAs a Process Trainer – US Department, you will be responsible for designing, implementing, and delivering training programs for new hires and existing staff handling US accounts and processes. You will ensure the US team (and shared-services teams) follow standard operating procedures (SOPs), maintain high process quality, and continuously improve training effectiveness. You’ll act as a bridge between operations, quality, and training functions.Key Responsibilities- Analyze existing US processes & create training modules (classroom, virtual, e-learning) aligned with operational needs - Conduct training sessions for new recruits and refresher trainings for existing employees - Develop job aids, process documentation, checklists, quick reference guides, and training collateral - Monitor trainee performance during and after training; carry out assessments and knowledge checks - Collect feedback, analyze training effectiveness via metrics (accuracy, turnaround time, error rates) - Collaborate with process owners, SMEs, operations managers to keep training content current and aligned with process changes - Participate in process audits, quality reviews, and identify learning gaps - Mentor and support new trainers (train-the-trainer approach) - Recommend and implement continuous improvements in training delivery and content format - Coordinate rollouts of process updates and ensure effective change management - Maintain training schedules, attendance tracking, and training logs - Provide periodic reports to management on training impact, KPIs, and improvementsQualifications & Skills- Education: Bachelor’s degree in Commerce, Business, Finance, or related field - Experience: 3–5 years in training or process-facing roles, preferably in outsourced finance / accounting / BPO environment - Experience with US accounting / finance processes (GAAP, US payroll, queuing systems, etc.) is a plus - Excellent communication skills (spoken & written) in English - Strong interpersonal skills and ability to engage with cross-functional teams - Proficiency in training tools, LMS, virtual platforms (Zoom, Teams), and MS Office (Excel, PowerPoint) - Good analytical skills, ability to interpret process metrics and draw insights - Attention to detail, patience, adaptability, and willingness to coach - Ability to work overlapping US hours (shift flexibility) - Prior experience in hospitality finance / accounting domain is a plusKey Performance Indicators (KPIs)- Trainee onboarding success rate (first time pass / accuracy) - Reduction in error rate for US processes post-training - Average time to competency for trainees - Feedback scores / training evaluation ratings - Process compliance & audit results - Number of process improvements suggested / adopted via training inputsReporting & StakeholdersYou will coordinate closely with:- US Operations / Process Leads - Quality Assurance / Process Auditors - Learning & Development / Training managers - Team Leads / Supervisors