Vigocare - Manager - Business Development

6 days ago

Bengaluru, India Vigocare Private Limited Full time

Once an enterprise account is signed, the BDM takes full ownership of launching the product, nurturing the relationship, expanding its revenue footprint, and ensuring sustained engagement. The BDM is accountable for driving account growth, improving customer retention, and maximizing lifetime value through strategic and operational initiatives.Key Responsibilities:1) Account Growth & Nurturing Build deep relationships, understand usage patterns, and identify opportunities for expansion2) Customer Retention & Satisfaction Actively manage customer experience, solve pain points, and upsell and cross sell3) Churn Management Identify churn risks early and proactively address root causes ; Maximize LTV (Lifetime Value) Ensure customers see ongoing clinical and commercial value from the platform4)Cross-Selling & Upselling Introduce new modules, solutions, and upgrades based on contextual need5) Engagement & Outreach Programs Plan doctor meets, training sessions, and stakeholder engagement initiatives6) Team/People Management Coach clinic-level (Cust side) or KAM / Support executives to ensure operational excellenceTraits & Attributes:1) Persuasive & Influential Can drive adoption, motivate usage, and push for upsellsExtroverted & Approachable Maintains visibility, builds easy rapport with clinicians and hospital staff2) High Cognitive Aptitude Quick learner who can handle complex information and adjust to dynamic needs3) Patience & Persistence Handles slow-moving accounts and ensures long-term nurturingSelf-Driven & Accountable Takes complete ownership of customer success 6 - 8 years of experience in any of the following:2) Healthcare business development3) Hospital account management4) Pharma (New therapy and innovative drugs). Part of the GTM teams5) Specialized Diagnostics like stem cell banking, genomics, genetic screenings.6) Should have handled hospital/clinic accounts, ideally with post-sale engagement and revenue responsibility.7) Experience in managing multiple stakeholders (doctors, administrators, procurement teams, nursing staff) is Bachelor's degree in Life Sciences, Pharmacy, Biomedical Engineering, Allied Health, or B Tech with healthcare exposure.2) MBA in Healthcare, Marketing, or General Management is an advantage, but not mandatory.Other Requirements:3) Strong command of English and local language (based on territory)4) Willingness to travel frequently to hospital sites, clinics, and customer locations5) Comfortable working in a cross-functional team environment with Sales, Product, and Customer Support6) Proficiency in MS Office, CRM tools, and basic digital communication platforms (ref:iimjobs.com)

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