Nexthink Subject Matter Expert

3 weeks ago

Bengaluru, India People Prime World Wide Full time

Key Responsibilities :


- Act as a Subject Matter Expert for the Nexthink platform, leading implementation, configuration, and integration efforts.

- Use Nexthink Query Language (NQL) to create complex queries, dashboards, categories, and metrics.

- Design and develop custom dashboards and analytics in the Nexthink portal based on business requirements.

- Monitor and analyze DEX Scores, identify gaps, and create recommendations for improvement.

- Develop and enable Nexthink Campaigns, Remote Actions, and diagnostics based on customer needs.

- Integrate Nexthink with ServiceNow and other enterprise tools using Nexthink APIs and connectors.

- Generate analytical reports with actionable insights to improve end-user experience and IT service performance.

- Understand and apply knowledge of Nexthink On-Prem vs SaaS versions.

- Work closely with business teams to gather requirements and deliver Nexthink solutions aligned with expectations.

- Perform PowerShell scripting and MS SQL queries for data extraction and automation.

- Provide support and troubleshooting for Windows OS, Active Directory (AD/AAD), network components, and infrastructure.

- Maintain clear documentation for all dashboards, remote actions, and integrations.

- Collaborate with internal and external stakeholders for smooth project execution and vendor Skills & Experience :


- Proven, hands-on experience with the Nexthink platform (minimum 23 years preferred).

- Strong working knowledge of :

  • NQL (Nexthink Query Language)
  • Custom dashboard creation and Nexthink metrics
  • Nexthink remote actions, campaigns, and diagnostics
  • Nexthink APIs and connectors

- Experience integrating Nexthink with ServiceNow.

- Intermediate to advanced PowerShell scripting and MS SQL skills.

- Understanding of the Nexthink data model and data analytics.

- Good knowledge of Active Directory (AD) and Azure Active Directory (AAD).

- Familiarity with PC infrastructure, including :

- Windows OS, networking, application integration

- Azure Infra Services, AWS Infra Services, IIS Server, SCCM, Microsoft SCOM, Windows Server

- Strong analytical and problem-solving capabilities.

- Excellent verbal and written communication skills.

- Ability to interact with both technical and non-technical Qualifications :

- Prior experience in enterprise IT environments.

- Exposure to Azure Apps, cloud-based monitoring, and infrastructure management tools.

- Knowledge of ITIL practices and service management principles.


(ref:hirist.tech)

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