Head - MS Intune/Entra ID

Job Description :We are seeking a strategic, customer-obsessed leader to manage and grow the Nexthink Library a cornerstone of our customer value and market differentiation. This role is ideal for a visionary IT professional with deep operational expertise and a passion for translating complex industry challenges into elegant, impactful content solutions. Youll lead a talented team that builds Nexthink extension packs modular, ready-to-use solutions that help IT teams proactively address the most pressing workplace technology issues. This role is equal parts strategy, execution, product, and marketing requiring someone who thrives in cross-functional environments and has a pulse on the evolving IT landscape. What Youll Do :Content Strategy & Roadmap :- Own the vision and roadmap for Nexthink Library content. - Continuously monitor industry trends, customer feedback, IT news, and competitor movements to identify high-impact solution areas. - Rapidly respond to major industry events (e.g. vendor outages like Crowdstrike) by prioritizing relevant content packs. - Balance and prioritize across a broad range of challenges (e.g. Green IT, VDI, Windows 11 migration) to deliver meaningful value to the IT community. Cross-Functional Collaboration:- Work closely with Product Management to align with product capabilities and identify opportunities for no-code content-based solutions. - Influence product development by advocating for features that unlock new, high-impact Library content. - Partner with Product Marketing to prioritize packs that enhance competitive positioning and align with go-to-market initiatives. - Co-create compelling narratives that amplify the value of each pack to customers and the broader market. Team Leadership & Execution:- Manage and mentor a high-performing team of content creators and IT subject matter experts. - Foster a culture of ownership, autonomy, and excellence. - Continuously refine content creation and validation processes to ensure quality, visual polish, ease-of-use, and timely delivery. - Use product analytics, customer feedback, and post-release data to guide iterative improvements. Expertise:- Significant experience in IT Service Delivery, End User Computing, or IT Operations, ideally in enterprise environments. - Proven ability to lead service improvement and automation initiatives that enhance employee satisfaction and reduce IT costs. - Strong understanding of IT infrastructure, endpoint management (e.g., Intune, JamF, SCCM) and identity platforms (e.g., AD, EntraID). - Familiarity with Windows and Mac OS, cloud platforms (e.g., Microsoft 365, Azure, AWS, GSuite), scripting (e.g. PowerShell, Bash) and web literacy (e.g. JavaScript, CSS). - Awareness of networking fundamentals (VPNs, IP networking, wireless protocols, IP tunneling, proxies). - Interest in emerging technologies and trends shaping the future of IT service delivery including AI (e.g., Copilot, ChatGPT), modern endpoint management, AIOps, and zero trust security. Strategic Leadership:- Proven ability to synthesize insights across a wide range of IT topics; experience in consulting or customer-facing roles is a plus. - Ability to quickly learn the Nexthink product and identify where content-based solutions can deliver value. - Strong collaborator and internal networker who can partner with product managers, marketers, and customer-facing teams. - Excellent customer engagement skills to identify evolving pain points and solution opportunities. People Management :- Experience leading small teams and mentoring individuals to grow and operate autonomously. - Ability to create scalable, efficient content development processes. - Track record of fostering a positive team culture built on trust, accountability and innovation.Why youll Love it Here :- Impact: Own a highly visible, strategic product area that directly drives customer satisfaction and business differentiation. - Growth: Be part of a company scaling rapidly with career opportunities that grow as fast as we do. - Culture: Thrive in an environment that values innovation, collaboration, and pushing boundaries. - Team: Collaborate with some of the brightest minds in digital employee experience, in a high-trust, high-autonomy team environment. - Innovation: Work at the forefront of IT trends and help translate them into actionable solutions for global organizations. (ref:hirist.tech)