IT Support Expert

1 week ago


Bengaluru, Karnataka, India Nexthink Full time ₹ 6,00,000 - ₹ 18,00,000 per year
Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

#LI-Hybrid

Job Description

At Nexthink, we're on a mission to revolutionize IT support with Artificial Intelligence. Our vision? Turn IT from a cost center into a business enabler and radically boost employee productivity.

We're looking for a brilliant IT Support Expert who's ready to break the mold, challenge the status quo, and help us reimagine IT services with our cutting-edge AI products.

Your mission:

  • Leverage your IT support experience to guide and advise our product teams.
  • Act as a thought leader, championing Nexthink's strategy to transform IT services.
  • Envision the future of IT service delivery in an AI-driven world.
  • Test, validate, and shape innovative AI solutions.
  • Supervise and train AI agents to deliver next-level support.
  • Benchmark, experiment, and push the limits of what's possible.
Qualifications

Must-have:

  • A mindset that challenges the status quo and constantly looks for ways to improve processes and ways of working.
  • Strong interest and curiosity in Artificial Intelligence.
  • 2 years of experience as an L1 or L2 IT support technician.
  • 2 years in IT support coordination or leadership roles.
  • Entrepreneurial and self-driven, with excellent problem-solving capabilities.
  • Strong communicator who thrives with customers, engineers, and execs alike.
  • Fluent in English (spoken & written).

Why Nexthink?

Because here, your ideas won't just be heard; they'll shape the future of IT support for millions of employees worldwide.

Ready to disrupt IT support with AI? Apply now.

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you Check what we offer:

  • Permanent Contract and a competitive compensation package (including stock options).
  • Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
  • Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer) plus 3 company-paid volunteer days.
  • Fresh fruit, cookies, and soft drinks as well.
  • Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more
  • Bonuses for referring successful hires after three months of continuous employment.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.


  • IT Support Engineer

    3 days ago


    Bengaluru, Karnataka, India Apex It Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role Title : Senior Engineer IT Support Department : IT Infrastructure Reports To : IT Manager / IT Head Location : Bangalore Shifts : Flexibility to work in 24x5 shifts as per Rota Work Type : Full-time | Onsite Role Summary : The Senior Engineer IT Support is responsible for end-user computing, coordination with service providers for network and...


  • Bengaluru, Karnataka, India Schneider Electric Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:POSITION SUMMARY:We are seeking a highly skilled and problem-solving oriented PME Application Engineer with a rigorous approach to join our Global Services LoB. This critical Level 3 role is responsible for providing expert-level technical support for Power Management Systems (PMS), specifically utilizing EcoStruxure Power Monitoring Expert...


  • Bengaluru, Karnataka, India Izee Manpower Full time ₹ 2,70,000 - ₹ 5,40,000 per year

    hiring for senior technical support expert and customer support for voice processlevel 2inbound processsalary start from 5.5 to 6,75 if interested call Aiman or mail ur resume to

  • Expert

    2 weeks ago


    Bengaluru, Karnataka, India Schneider Electric Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Schneider Electric is seeking Tagetik Expert Representatives to join our growing Finance Technology team in Bangalore. This is a chance to lead a major enterprise-wide transformation and directly influence the future of finance.What You'll Do: Impact & OwnershipThis is a unique opportunity to own the full lifecycle delivery (from design to deployment) of...


  • Bengaluru, Karnataka, India Blue Yonder Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Scope: Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Support services. Provides technical and non-technical support during the Steady state period. Provides...


  • Bengaluru, Karnataka, India Blue Yonder Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Scope:Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals.Needs to work with cross functional teams including Product Development, Consulting and Support services.Provides technical and non-technical support during the Steady state period. Provides...


  • Bengaluru, Karnataka, India blue yonder Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description Scope: Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Support services. Provides technical and non-technical support during the Steady state...

  • Zoho people expert

    3 days ago


    Bengaluru, Karnataka, India Shikshakji Full time

    Company Description empowers MSMEs with automated HR solutions, leveraging over 20 years of HR expertise. Through the innovative "3P Process," has transformed HR practices for over 50 MSMEs across various industries. With a focus on HR automation, talent management, performance management, and compliance, the company has successfully implemented Zoho People...

  • AEP Expert

    1 week ago


    Bengaluru, Karnataka, India Innova ESI Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role: AEP Expert (Adobe Experience Platform)Experience: 5+ yearsLocation: Bangalore, Pune, Hyderabad, Noida, Gurgaon, Mumbai, ChennaiNotice: Immediate Joiners OnlyJob Description:'Mandatory Skills:Adobe Experience Platform (AEP) hands-on expertise (schemas, datasets, sources, destinations)Real-Time CDP (segmentation, identity resolution)Data integration &...


  • Bengaluru, Karnataka, India Deutsche Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Operations Expert, AVPJob ID: R0396095Full/Part-Time: Full-timeRegular/Temporary: RegularListed: Location: BangalorePosition OverviewJob Title: Operations Expert, AVPLocation: Bangalore, IndiaRole DescriptionSupport and contribute towards a continuous improvement program of work borne out of a QA testing results, assess root causes and thematic issues...