IN-Expert Support Engineer

4 days ago

Bengaluru, Karnataka, India blue yonder Full time ₹ 15,00,000 - ₹ 25,00,000 per year
Job Description

Scope:

Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Support services. Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.

Our Current Technical Environment:
  • Software: Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder ESP, Blue Yonder Inventory Optimization
  • Cloud Architecture: MS Azure
  • Frameworks/Others: PL/SQL, RDBMS
What Youll Do:
  • Understand the implemented solution/products
  • Analyze the issues, identify root cause and find the permanent solution to any problem
  • Adhere to SLA based on the severity of the customer cases
  • Complete the product certification courses assigned
  • Document the learning and build the knowledge content
  • Provide early visibility and mitigation to technical challenges through the journey
  • Confidently represent product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
  • Be one of the key stakeholders during the solution design phase and understand the scope for the specific solution/process flow for the designated customer
  • Collaborate with solution/technical architect(s) to stabilize the system
  • Enhance/change the design based on new business requirements by the customer
  • Act as a single point of contact for all customer requests for the designated solution
  • Manage/support new rollouts/deployments and handle change requests/enhancements
  • Improve various KPIs for the customer
What We Are Looking For:
  • Bachelors degree minimum 9 to 14 years of experience in Product Support/Implementation support
  • Skill set and availability requirements as per the organization's needs
  • Hands-on experience in implementing/supporting Demand & Fulfillment products for multiple customers
  • Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
  • Deep understanding of customer business and processes
  • Experience with other Supply Chain Planning software like SAP-IBP/APO, o9, Kinaxis, Relex
  • Knowledge in performance tuning techniques is an added advantage
  • Understanding and experience with the technical requirements for the product line assigned
  • Understanding of various technical platforms and infrastructures
  • Understanding of Blue Yonder's product suite to convey relationships and touch-points to the customer
  • Ability to work with appropriate parties
Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Locations: Bangalore

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