Technical Support Expert

4 days ago

Bengaluru, Karnataka, India Search Advisers Services Guj Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Role & responsibilities

This role is to look for someone who will be integrated in Power Products Customer Care Experts team, working on Low voltages switchgears and circuit breakers. Such equipment's are the heart of most power distribution architectures, and onboard a large range of technologies, from digital communication based on Ethernet Modbus TCPIP and associated firmware, to short circuit arc interruption technologies.

As customer care junior expert , the role is to find a suitable solution for our customer, using the relevant support internal in your entity (Marketing, Continuous engineering team, test labs etc.). As a key element of the support chain, your role will be to demonstrate Schneider Electric's values and build trust over time, transforming difficult situations in opportunities.

Preferred candidate profile

  • Overall 10 year and minimum 5 years of relevant experience is required.
  • The candidate will have a technical educational background in Electricity, electronics & mechanics, or communication protocols (Modbus TCP, Lora).
  • Customer oriented,
  • Team player
  • Preferable to have a second international language (Chinese, Spanish)
  • Collaborative and open behaviors within a dynamic, large, multicultural environment
  • Excellent written and verbal communication skills

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