Network Technical Support
2 weeks ago
Location: Bangalore, India
Work Type: Full-Time | 24x7 Rotational Shifts
About Us
At Poly – an HP company, we believe work is no longer a place – it's what you do and how you do it. We design and engineer beautifully crafted audio and video collaboration products that empower people to connect and create from anywhere.
If you're a problem-solver, collaborator, and technology enthusiast who thrives on enabling real human connections through innovative communication tools — we'd love to meet you.
About the Role
We are looking for a passionate and skilled Technical Support Engineer to join our Technical Assistance Center (TAC) in Bangalore. In this role, you will provide first-level technical support to Poly's global customers and partners, helping them resolve issues across our video conferencing and unified communication (UC) solutions.
You'll act as the frontline technical expert, ensuring smooth customer experiences while collaborating closely with advanced support and engineering teams.
Key Responsibilities
Serve as the initial point of contact for customers and partners via voice, chat, or email for Poly's video collaboration products.
Provide accurate, timely technical assistance and ensure high-quality customer interactions.
Troubleshoot and resolve issues related to VoIP, SIP/H.323 protocols, video conferencing systems, and unified communications platforms.
Accurately log, track, and update customer tickets in the CRM/ticketing system.
Escalate unresolved or complex cases to higher-level support teams when necessary.
Maintain proactive communication with customers throughout the issue lifecycle.
Identify and route potential sales opportunities to the appropriate teams.
Conduct Customer Satisfaction Surveys and contribute to continuous service improvement initiatives.
What You'll Bring
Bachelor's degree in Computer Science, IT, Electronics, or a related field.
2–3 years of experience in IT infrastructure, unified communications, or video collaboration support roles.
Solid understanding of VoIP, SIP, H.323, H.264, ISDN (T1/E1), Ethernet, and real-time communication protocols.
Hands-on experience with Microsoft Teams, Cisco Call Manager, Zoom, or other UC platforms.
Good knowledge of networking protocols (DNS, DHCP, LAN/WAN, TCP/IP, VPN, MPLS).
Exposure to cloud-based UCaaS platforms or integrations preferred.
Strong analytical, troubleshooting, and customer relationship skills.
Excellent verbal and written communication in English.
Ability to thrive in a fast-paced, 24x7 support environment.
Why Join Us?
Be part of a global brand redefining how the world communicates.
Work with cutting-edge collaboration technologies in an inclusive, innovation-driven culture.
Opportunities for learning, growth, and certifications in UC and networking domains.
Competitive compensation and benefits.
Ready to empower human connection?
Apply today and help us shape the future of collaboration at Poly | HP.
Interested candidates kindly share your updated resume to
-
Network Support Engineer
1 week ago
Bengaluru, Karnataka, India Terralogic Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Summary:We are seeking a talented and experienced TAC network engineer to join our team. A Technical Assistance Center (TAC) Network Engineer is typically responsible for providing technical support, troubleshooting, and resolving network-related issues for customers. The required skill set for a TAC Network Engineer typically includesNetworking...
-
Network Support
2 weeks ago
Bengaluru, Karnataka, India JoulestoWatts Business Solutions Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per yearLocation: Bangalore, India Work Type: Full-Time | 24x7 Rotational ShiftsAbout UsAt Poly – an HP company, we believe work is no longer a place – it's what you do and how you do it. We design and engineer beautifully crafted audio and video collaboration products that empower people to connect and create from anywhere.If you're a problem-solver,...
-
Networking Remote Technical Support Engineer
6 days ago
Bengaluru, Karnataka, India NTT Ltd. Full timeMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe Networking...
-
Network Technical Lead
1 day ago
Bengaluru, Karnataka, India EMBARKGCC SERVICES PRIVATE LIMITED Full timeJob Summary:We are seeking a highly skilled and experienced Network Technical Lead to develop, maintain, and secure a stable and reliable network infrastructure across the organization. The ideal candidate will also mentor a team of junior network engineers and NOC staff, providing technical leadership in troubleshooting, performance optimization, and...
-
Network Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Netsach Global Full time ₹ 6,00,000 - ₹ 12,00,000 per yearGreetings from Netsach - A Cyber Security Company.Currently we are looking for Network Support Specialist (L3) with 3+ yrs of relevant experience in network troubleshooting, with a strong track record of solving customer problems in enterprise environments. In-depth knowledge of endpoint technologies, including EDR (Endpoint Detection and Response), ZTNA...
-
Senior Network Technology Support
2 weeks ago
Bengaluru, Karnataka, India AT&T Full time ₹ 10,00,000 - ₹ 15,00,000 per yearJob Description:Ensure the reliability and continuous operation of AT&T's Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and comprehensive understanding of end-to-end services.Typical responsibilities may include some or all of the following:• Troubleshooting and Issue...
-
Technical Support Engineer
2 weeks ago
Bengaluru, Karnataka, India CrimsonLogic Full time ₹ 2,50,000 - ₹ 4,00,000 per yearRole Purpose(s)The Technical Support for Network Operations Center (NOC) plays a vital role in ensuring the smooth functioning of our network infrastructure and providing technical assistance.Job Responsibilities & DutiesOperates and monitors all systems, applications, network and telecommunication line usageFault response, troubleshooting and...
-
Network Support Engineer
2 weeks ago
Bengaluru, Karnataka, India JoulestoWatts Business Solutions Pvt Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per yearLocation: Bangalore, India Work Type: Full-Time | 24x7 Rotational ShiftsAbout UsAt Poly – an HP company, we believe work is no longer a place – it's what you do and how you do it. We design and engineer beautifully crafted audio and video collaboration products that empower people to connect and create from anywhere.If you're a problem-solver,...
-
NetSuite Technical Developer
2 weeks ago
Bengaluru, Karnataka, India Network Full time ₹ 12,00,000 - ₹ 24,00,000 per yearJob Title: NetSuite Technical Developer (with Functional Knowledge)Location:Bangalore – Work from OfficeContract Duration:2 Months (Extendable up to 6 Months based on Performance , and be considered to contract to hire )Experience: 5+ Years**Employment Type: Contract BasisJob DescriptionWe are looking for an experienced NetSuite Technical Developer with...
-
Network Support Engineer
1 week ago
Bengaluru, Karnataka, India Kyndryl Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you...