Customer Service Team Lead
4 weeks ago
Purpose of Role: The role of Team Leader is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills, a hands-on approach, and a proven track record in Contact Center operations.Accountability & Responsibilities of Role:• Lead, manage, and support a team of customer service agents to ensure daily service levels and quality standards are met.• Monitor team performance using key metrics such as AHT, FCR, CSAT, SLA adherence, and schedule compliance.• Provide coaching, feedback, and performance development through regular 1:1s, quality audits, and team huddles.• Handle real-time escalations and ensure timely resolution of customer issues with a customer-first mindset.• Track and report on team metrics, identifying areas for improvement and taking corrective actions.• Drive team engagement, motivation, and collaboration through recognition, support, and a positive work environment.• Collaborate with Quality, Training, and Workforce Management teams to ensure team readiness and alignment with business goals.Position Requirements:Educational Background:- Bachelor’s degree.Work Experience:- 3-5 years of experience in a customer service/contact center environment, with at least 1 year in a team lead or supervisory role. - Strong interpersonal and leadership skills with the ability to manage and motivate a diverse team. - Excellent communication skills, both verbal and written. - Ability to analyze performance data and translate insights into action. - Exposure to multi-channel or omnichannel support environments. - Experience handling escalations and working cross-functionally. - Agent Productivity and Engagement. - Reduction in Escalations and Error Rates.Technical / Industry Skills:- Familiarity with basic coaching frameworks and performance improvement plans. - Proficiency with CRM and contact center tools (e.g., Salesforce, Zendesk, Avaya, Genesys). - Team CSAT and Quality Scores. - Attendance, Adherence, and SLA Compliance.Work Environment & Schedule:• Rotational shifts including weekends or holidays, as needed
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Customer Service Team Lead
4 days ago
New Delhi, India TP Full timeWe're Hiring: Team Leader Voice ProcessLocation: MumbaiSalary up to : 6lpa Annually.What You'll Do:- Lead a team of customer service agents handling inbound/Outbound calls. - Monitor performance, coach team members, and drive results. - Handle escalations and ensure high customer satisfaction. - Collaborate with internal teams to improve service quality. -...
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Customer Service Team Lead
4 days ago
New Delhi, India TP Full timeWe're Hiring: Team Leader Voice ProcessLocation: MumbaiSalary up to : 6lpa Annually.What You'll Do:- Lead a team of customer service agents handling inbound/Outbound calls. - Monitor performance, coach team members, and drive results. - Handle escalations and ensure high customer satisfaction. - Collaborate with internal teams to improve service quality. -...
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Customer Service Team Lead
2 weeks ago
New Delhi, India TP Full timeWe're Hiring: Team Leader Voice Process Location:Mumbai Salary up to : 6lpa Annually.What You'll Do: Lead a team of customer service agents handling inbound/Outbound calls. Monitor performance, coach team members, and drive results. Handle escalations and ensure high customer satisfaction. Collaborate with internal teams to improve service quality. Prepare...
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Customer Service Team Lead
3 weeks ago
New Delhi, India TP Full timeWe're Hiring: Team Leader Voice Process Location:Mumbai Salary up to : 6lpa Annually.What You'll Do: Lead a team of customer service agents handling inbound/Outbound calls. Monitor performance, coach team members, and drive results. Handle escalations and ensure high customer satisfaction. Collaborate with internal teams to improve service quality. Prepare...
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Customer Service Team Lead
1 week ago
Delhi, India Super Plastronics Pvt. Ltd. Full timeCompany Description We suggest you enter details here. Role Description This is a full-time, on-site role for a Customer Service Team Lead based in Delhi, India. The Customer Service Team Lead will oversee a team responsible for ensuring exceptional customer service. Responsibilities include managing daily customer service operations, supervising and...
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Customer Service Team Lead
1 week ago
delhi, India Super Plastronics Pvt. Ltd. Full timeCompany Description We suggest you enter details here. Role Description This is a full-time, on-site role for a Customer Service Team Lead based in Delhi, India. The Customer Service Team Lead will oversee a team responsible for ensuring exceptional customer service. Responsibilities include managing daily customer service operations, supervising and...
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Customer Service Team Lead
1 week ago
Delhi, India Super Plastronics Pvt. Ltd. Full timeCompany Description We suggest you enter details here. Role Description This is a full-time, on-site role for a Customer Service Team Lead based in Delhi, India. The Customer Service Team Lead will oversee a team responsible for ensuring exceptional customer service. Responsibilities include managing daily customer service operations, supervising and...
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Customer Service Team Lead
1 week ago
Delhi, India Super Plastronics Pvt. Ltd. Full timeCompany Description We suggest you enter details here. Role Description This is a full-time, on-site role for a Customer Service Team Lead based in Delhi, India. The Customer Service Team Lead will oversee a team responsible for ensuring exceptional customer service. Responsibilities include managing daily customer service operations, supervising and...
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Customer Service Team Lead
1 week ago
Delhi, India, India Super Plastronics Pvt. Ltd. Full timeCompany Description We suggest you enter details here. Role Description This is a full-time, on-site role for a Customer Service Team Lead based in Delhi, India. The Customer Service Team Lead will oversee a team responsible for ensuring exceptional customer service. Responsibilities include managing daily customer service operations, supervising and...
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Design Team Lead
6 days ago
New Delhi, India Team Pumpkin Full timePosition Overview: We are looking for a talented and experiencedDesign Leadto join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative, marketing,...
