Customer Service Team Lead
6 days ago
Purpose of Role: The role of Team Leader is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills, a hands-on approach, and a proven track record in Contact Center operations.Accountability & Responsibilities of Role:• Lead, manage, and support a team of customer service agents to ensure daily service levels and quality standards are met.• Monitor team performance using key metrics such as AHT, FCR, CSAT, SLA adherence, and schedule compliance.• Provide coaching, feedback, and performance development through regular 1:1s, quality audits, and team huddles.• Handle real-time escalations and ensure timely resolution of customer issues with a customer-first mindset.• Track and report on team metrics, identifying areas for improvement and taking corrective actions.• Drive team engagement, motivation, and collaboration through recognition, support, and a positive work environment.• Collaborate with Quality, Training, and Workforce Management teams to ensure team readiness and alignment with business goals.Position Requirements:Educational Background:- Bachelor’s degree.Work Experience:- 3-5 years of experience in a customer service/contact center environment, with at least 1 year in a team lead or supervisory role. - Strong interpersonal and leadership skills with the ability to manage and motivate a diverse team. - Excellent communication skills, both verbal and written. - Ability to analyze performance data and translate insights into action. - Exposure to multi-channel or omnichannel support environments. - Experience handling escalations and working cross-functionally. - Agent Productivity and Engagement. - Reduction in Escalations and Error Rates.Technical / Industry Skills:- Familiarity with basic coaching frameworks and performance improvement plans. - Proficiency with CRM and contact center tools (e.g., Salesforce, Zendesk, Avaya, Genesys). - Team CSAT and Quality Scores. - Attendance, Adherence, and SLA Compliance.Work Environment & Schedule:• Rotational shifts including weekends or holidays, as needed
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Customer Service Team Lead
2 weeks ago
New Delhi, India Westbury Kommerce Full timePosition Title: Customer ServiceEducation: Graduate / PostgraduateExperience: 10 yearsLocation: BengaluruRole DescriptionResponsible for leading the customer support team, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work...
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Customer Service Team Lead
2 weeks ago
Delhi, India Westbury Kommerce Full timePosition Title: Customer ServiceEducation: Graduate / PostgraduateExperience : 10 yearsLocation: BengaluruRole DescriptionResponsible for leading the customer support team, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work...
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Customer Service Team Lead
2 weeks ago
Delhi, India Westbury Kommerce Full timePosition Title: Customer ServiceEducation: Graduate / PostgraduateExperience : 10 yearsLocation: BengaluruRole DescriptionResponsible for leading the customer support team, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work...
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Customer Support Team Lead
1 week ago
New Delhi, India Pine Labs Full timeJob Title: Customer Support Team LeadLocation: BangaloreDepartment: Customer Experience / SupportReports To: Helpdesk ManagerEmployment Type: Full-TimeJob Summary:We are seeking a proactive and experienced Customer Support Team Lead to manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The ideal...
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Customer Support Team Lead
1 week ago
New Delhi, India Pine Labs Full timeJob Title: Customer Support Team Lead Location:Bangalore Department:Customer Experience / Support Reports To:Helpdesk Manager Employment Type:Full-TimeJob Summary: We are seeking a proactive and experiencedCustomer Support Team Leadto manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The ideal...
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Customer Support Team Lead
1 week ago
New Delhi, India Live Connections Full timePosition – Team Lead (Customer Support)Location: AmeerpetWork mode – Hybrid after 3 monthsInterview Process: 2 managerial Rounds (face to face interview)Key Requirements:• Qualifications: Any Graduation• Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper• Process Experience: Domestic Inbound Customer Support...
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Customer Support Team Lead
2 days ago
New Delhi, India Live Connections Full timePosition – Team Lead (Customer Support) Location: Ameerpet Work mode – Hybrid after 3 months Interview Process: 2 managerial Rounds (face to face interview) Key Requirements: • Qualifications: Any Graduation • Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper • Process Experience: Domestic Inbound Customer...
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Customer Support Team Lead
4 weeks ago
New Delhi, India Live Connections Full timeGreetings from Live ConnectionsPosition – Team Lead (Customer Support)Location: Ameerpet -HyderabadLanguages :- Telugu, Hindi, EnglishWork mode – Hybrid after 3 months bases on Team performanceInterview Process: 2 managerial Rounds (face to face interview)Key Requirements:- Qualifications: Any Graduation - Experience: Minimum 2–4 years overall, with at...
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Customer Service Lead
23 hours ago
New Delhi, India Trade W Full timeCompany DescriptionTrade W is a leading multi-asset trading platform with over seven years of industry experience, providing global users with secure, convenient, and efficient access to the financial markets. We offer CFD trading across a wide range of asset classes — including forex, cryptocurrencies, stocks, indices, metals, and commodities — through...
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Team Lead
3 weeks ago
New Delhi, India TP Full timeWe are actively hiring for International Process (Claims - Team Leader)Job description Designation- Team Lead Location- Mumbai (Goregaon) ⏲️ Shift- 24x7 Rotational Shift (Including Night Shifts) 5 Days Working with 2 rotational week offs Salary up to- 7- 7.5 lpa♂️ ➡️️ Immediate Joiners Preferred♀️Responsibilities-* Customer Service,...
