AGM Client Manager – Outbound, Strategic Accounts
2 weeks ago
Role: AGM Client Manager – Outbound, Strategic Accounts
Job Level/ Designation: M2
Function / Department: Strategic Accounts / Vi business
Location: Pune
Job Purpose
The Client Manager is responsible to understand the business, single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for the assigned Enterprise Customers.
The role of Client Manager is to liaison between VIBS & the business and to focus on New & incremental product wise Revenue Market Share from those assigned accounts.
Key Result Areas/Accountabilities
Single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for all assigned Enterprise Customers
Responsible for New & incremental revenue growth on both Mobility and Non mobility product offerings.
Farming - Protecting the Existing Revenue Stream from Competition & Downward Tariff Revision
Seeding New Products & Services - Cross Selling & Up selling - to enhance overall revenue
Business planning & Accurate Forecasting – on Revenue, Order booking, Gross Addition, Gross Net, Net Addition, Churn, Billing, Collection & Baddebts.
Coordination with Other teams for same account across teams to ensure sync in terms of tariff offering, other circle acquisitions, Order fulfilment, Issues Resolution & various other day to day activities
Monitor the service delivery and service assurance aspects are in line with agreed SLA / MSA
Facilitating Collections Team to ensure timely payments and reduction in bad debts
Manages detailed Account dossier and update periodically.
Adhere and comply to all processes and systems of VIL & VIBS
Encourage an atmosphere of trust, openness and communication and an attitude based on working together and shared objectives.
Account Engagement and Account Mapping with C Levels
To Maintain Account level P & L
Should be able to steer the c level conversation with ease
Core Competencies, Knowledge, Experience
5 to 7 years of Account Management experience
Expertise in Enterprise telecom products & services
Enterprise Solution & Consultative Selling background
Must have technical / professional qualifications
Professional Qualifications – MBA from reputed institute
Technical Qualifications – In depth knowledge on Enterprise telecom voice and data domain
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