Reverse Logistics Executive

4 weeks ago

Mumbai, India Snaphunt Full time

The Offer

  • Work within a company with a solid track record of success
  • Work alongside & learn from best in class talent
  • Join a well known brand within Other Services

The Job

We are looking for a proactive and process-driven Reverse Logistics Associate to take complete ownership of our reverse logistics operations from a customer support perspective. This individual will play a crucial role in enhancing customer satisfaction, reducing return losses, and optimizing the reverse logistics lifecycle by handling return/refund cases, managing RTO (Return to Origin) orders, and building scalable, efficient processes.

Key Responsibilities : 

  • Customer Communication & Conversion:
  • Proactively reach out to customers who have initiated return/refund requests via calls and messages.
  • Persuasively convert return/refund requests into exchanges by understanding customer concerns and offering suitable resolutions.
  • Ensure timely follow-ups and maintain a high conversion rate of returns to exchanges.

RTO Order Recovery:

  • Call customers whose orders have been marked as RTO to understand the reason for non-delivery.
  • Resolve delivery issues and ensure successful redelivery of RTO orders through proactive customer engagement.

Process Optimization:

  • Own and improve the end-to-end reverse logistics process, identifying gaps and implementing best practices.
  • Collaborate with operations, warehouse, and courier partners to streamline return pickups, refunds, and reshipment.
  • Create SOPs and feedback loops to reduce return rates and improve customer satisfaction.

Reporting & Analysis:

  • Track and report key reverse logistics metrics such as return rates, RTO recovery, and exchange conversion rates.
  • Share actionable insights with the team to drive continuous improvement.

The Profile

Requirements :

  • 1-3 years of experience in customer support, logistics, or operations roles; eCommerce experience is a plus.
  • Strong communication and negotiation skills in English and Hindi.
  • Customer-first mindset with a problem-solving attitude.
  • Ability to handle high-pressure situations and multitask effectively.
  • Proficiency in MS Excel/Google Sheets and CRM tools.
  • Experience in process building and SOP documentation is preferred.


Benefits :

  • Career growth & learning opportunities
  • Team-building & fun work culture
  • Performance bonuses as per company policy


The Employer

Our client is a pan-India recruitment and staffing firm helping companies hire the right talent, across both Non-IT and IT roles. Whether you're looking for permanent employees or contractual staff, they offer flexible and reliable hiring solutions as per your business needs.

  • Reverse Logistics Executive

    2 weeks ago

    Mumbai, Maharashtra, India Knya Full time

    About the Company: Knya is a fast-growing D2C brand redefining healthcare apparel for modern professionals. We combine functionality, comfort, and aesthetics to serve a community that deserves more from their workwear. Our culture values ownership, experimentation, speed, and customer obsession. About the Role: We are looking for a proactive and...

  • Reverse Logistics Officer

    2 weeks ago

    Mumbai, Maharashtra, India Living Water Exim Limited Full time

    **JD for Officer Level - Reverse Logistics** **Base location**:Mumbai **Work-experience: 2-5 years in relevant roles as per the JD** - Manage transportation pick-up requests for reverse logistics, ensuring timely and accurate coordination. - Book, track, and align transportation for return shipments, ensuring efficient deliveries to the Atomberg Warehouse...

  • Reverse Logistics

    1 week ago

    Mumbai, Maharashtra, India ACME SERVICES PRIVATE LIMITED Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Description :Handling Returns:Inspecting returned items, assessing their condition, and determining whether they can be restocked, repaired, refurbished, or recycled.Managing Repairs:Coordinating and overseeing the repair process for defective products.Recycling and Disposal:Managing the process of recycling materials or disposing of products in an...

  • Manager - Business Development

    20 hours ago

    Mumbai, Maharashtra, India Reverse Logistics Group Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    DescriptionThe Reverse Logistics Group (RLG) is an innovative technology service provider for global players in the materials management sector. Through our scalable platform solutions, we overcome challenges in consumer goods and material take-backs worldwide and connect all stakeholders within the reverse logistics value chain. Our goal is to generate the...

  • Hiring for Transport and Logistics Coordinator

    2 weeks ago

    Marol, Mumbai, Maharashtra, India 20Cube Logistics Full time

    **Duties and Responsibilities**: - Monitoring a high volume of inbound and outbound shipments including reverse logistics. - Maintain relationships with logistics partner and customers. - Provide exceptional customer service to customers and logistics partner. - Solve customer and logistics partner problems and help resolve issues. - Monitoring &...

  • Logistics Executive

    2 days ago

    Mumbai, India Rentkar Full time

    Logistics Operations Executive – Rentkar In-hand Salary: ₹2.5 – 4.5 LPA Location: Andheri East, Mumbai (On-site) About Rentkar Rentkar is India’s fastest-growing rental platform for tech gadgets and lifestyle products – from PS5 consoles and gaming laptops to GoPros, cameras, guitars, and more. With zero-deposit rentals and same-day delivery,...

  • Manager - Business Development

    22 hours ago

    Mumbai Metropolitan Region, India Reverse Logistics Group (RLG) Full time ₹ 12,00,000 - ₹ 21,00,000 per year

    Application Deadline:30 November 2025Department:Business AdministrationLocation:NoidaCompensation:₹1,500,000 - ₹1,700,000 / yearDescriptionThe Reverse Logistics Group (RLG) is an innovative technology service provider for global players in the materials management sector. Through our scalable platform solutions, we overcome challenges in consumer goods...

  • Officer - Logistics

    2 weeks ago

    Vikhroli, Mumbai, Maharashtra, India Atomberg Technologies Full time

    Vikhroli, Maharashtra, India - Department- Logistics- Job posted on- Sep 20, 2024- Employment type- Permanent**JD for Officer Level - Reverse Logistics** **Base location**:Mumbai **Work-experience: 2-5 years in relevant roles as per the JD** - Manage transportation pick-up requests for reverse logistics, ensuring timely and accurate coordination. - Book,...

  • Logistic Executive

    6 days ago

    Sakinaka, Mumbai, Maharashtra, India Flo Sleep Solutions Full time ₹ 15,000 - ₹ 2,00,000 per year

    We're looking for a detail-oriented, process-driven Logistics Executive to join our on-ground operations team . In this role, you will coordinate daily with customers, transporters, and internal teams to ensure smooth movement of goods, both forward and reverse. You'll also monitor key transporter KPIs and escalate delays to maintain service levels.Whether...

  • Logistics Executive

    6 days ago

    Mumbai, Maharashtra, India Rentkar Full time ₹ 25,00,000 - ₹ 45,00,000 per year

    Logistics Operations Executive – RentkarIn-hand Salary:₹2.5 – 4.5 LPALocation:Andheri East, Mumbai (On-site)About RentkarRentkar is India's fastest-growing rental platform for tech gadgets and lifestyle products – from PS5 consoles and gaming laptops to GoPros, cameras, guitars, and more. With zero-deposit rentals and same-day delivery, we're...