Service Desk Agent
11 hours ago
Interview Mode : Weekend Walkin Drive Date of interview : 20 Dec-2025Role : Service Desk Agent Location : Ahmedabad Experience : 2 To 6 yearsRole descriptions: Expectations from the Role 1 • The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives. • Provide technical assistance and support for clients and partners via call, chat and web • Co-ordinate incident resolution to ensure all problems are handled appropriately and in a timely manner • Demonstrate technical understanding of the products and services in our support catalog • Develop and maintain positive relationships with clients always focusing on their satisfaction • Take ownership and accountability of an incident from start through to a successful resolution, following up where needed and communicating to the client • Escalate issues and involve a ESS or Team Leaders whenever required in order to solve problems as quick as possible • Maintains and consistently demonstrates the core values of client centricity along with the knowledge of the Banks processes and practices to ensure driving the best User Experience. • Resolve issues to the best of your ability in a timely manner and know when to escalate especially during high call volume periods. • Ready to work in Shifts.
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Service Desk Agent
1 hour ago
New Delhi, India Tata Consultancy Services Full timeInterview Mode : Weekend Walkin Drive Date of interview : 20 Dec-2025Role : Service Desk Agent Location : Ahmedabad Experience : 2 To 6 yearsRole descriptions: Expectations from the Role 1 • The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service...
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Service Desk Agent
1 week ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk Agent Location: Chennai/ BangaloreExp- 3-8 yearsDesired Competencies:Should be customer centric and understand the Service Desk (SD) support function. Candidate should be proficient in written and verbal English to provide the required IT services. Candidate must be ready to provide the support over the Phone Calls, Chat and other SD...
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TCS Walkin Drive For Service Desk Agent
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeTCS Walkin Drive-Service Desk Agent Greetings from TCS!! !TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. Your role is of key importance, as it lays down the foundation for the entire project.Make sure you have a valid EP...
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TCS Walkin Drive For Service Desk Agent
1 week ago
New Delhi, India Tata Consultancy Services Full timeTCS Walkin Drive-Service Desk Agent Greetings from TCS!! !TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. Your role is of key importance, as it lays down the foundation for the entire project.Make sure you have a valid EP...
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Service Desk Specialist
3 weeks ago
New Delhi, India CBTS Full timeJob Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:-...
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TCS Walkin Drive For Service Desk Agent
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeTCS Walkin Drive- Service Desk AgentGreetings from TCS!!!TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. Your role is of key importance, as it lays down the foundation for the entire project.Make sure you have a valid EP...
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TCS Virtual Opportunity for Service desk agent
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeTCS Virtual Opportunity forService desk agentGreetings from TCS!! !Positi on:Service desk agent Keywords -ITIL processes, windows 10, MS Office applications and Operating Systems troubleshooting Team Lead, customer engagement, Windows 10, Intune, SCCM, ITIL service delivery Experien ce: 3 to 7 years Locati on: ChennaiJob DescriptionMust-HaveMinimum 5 mandate...
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New Delhi, India Tata Consultancy Services Full timeTCS Virtual Opportunity forService desk agentGreetings from TCS!! !Positi on:Service desk agent Keywords -ITIL processes, windows 10, MS Office applications and Operating Systems troubleshooting Team Lead, customer engagement, Windows 10, Intune, SCCM, ITIL service delivery Experien ce: 3 to 7 years Locati on: ChennaiJob DescriptionMust-HaveMinimum 5 mandate...
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Service desk specialist
4 weeks ago
Delhi, India CBTS Full timeJob Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:Serve...
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TCS Walkin Drive For Service Desk Agent
4 weeks ago
Delhi, India Tata Consultancy Services Full timeTCS Walkin Drive-Service Desk AgentGreetings from TCS!! !TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. Your role is of key importance, as it lays down the foundation for the entire project.Make sure you have a valid EP...
