GSA-Housekeeping

7 days ago

Mysuru, India IBIS STYLES Full time
Job Description

We are seeking a dedicated and detail-oriented Guest Service Associate (GSA) - Housekeeping to join our team in Mysuru, India. As a GSA-Housekeeping, you will play a crucial role in maintaining the highest standards of cleanliness and comfort for our guests, ensuring their stay is exceptional from check-in to check-out.

  • Maintain impeccable cleanliness standards in all assigned areas of the hotel, including guest rooms, public spaces, and back-of-house areas
  • Ensure proper usage and safekeeping of departmental master keys and other keys to maintain guest and property security
  • Interact with guests in a courteous and professional manner, addressing their needs and concerns promptly
  • Collaborate effectively with other departments to provide seamless service and enhance guest satisfaction
  • Inspect and prepare guest rooms, ensuring all amenities and supplies are properly stocked and meet quality standards
  • Follow lost and found procedures strictly and report any discrepancies immediately
  • Maintain and properly use all housekeeping equipment, supplies, and materials
  • Adhere to safety and hygiene protocols, reporting any potential hazards or maintenance issues
  • Participate in ongoing training programs to enhance skills and stay updated on industry best practices
  • Assist in maintaining inventory of cleaning supplies and linens, reporting low stock levels as needed

Qualifications

  • Diploma or Degree in Hotel Management, or equivalent qualifications
  • Previous experience in housekeeping or hospitality industry preferred
  • Strong attention to detail and ability to maintain high cleanliness standards
  • Excellent customer service skills with a guest-centric approach
  • Ability to work efficiently in a fast-paced environment
  • Knowledge of cleaning procedures, products, and safety protocols
  • Physical stamina to stand, walk, and perform cleaning tasks for extended periods
  • Flexibility to work different shifts, including weekends and holidays
  • Strong communication skills in English and local languages
  • Team player with the ability to collaborate effectively with colleagues
  • Excellent time management and organizational skills
  • Trustworthy and responsible, capable of handling master keys and maintaining security
  • Willingness to learn and adapt to new procedures and technologies


Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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