Gsa- Front Office

1 week ago

Mysuru Karnataka, India GRAND MERCURE Full time

**Company Description** Join** us at Accor,**where** life pulses**with** passion**

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

**Hospitality**is** a**work** of**heart**,**
**Join** us and**become** a**Heartist**®.**

We are seeking a dedicated and customer-oriented Guest Service Associate (GSA) for our Front Office team in Mysuru, India. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences from check-in to check-out.
- Welcome and greet guests with a friendly and professional demeanor
- Efficiently manage check-in and check-out procedures, ensuring accuracy and timeliness
- Handle guest inquiries, requests, and concerns promptly and courteously
- Coordinate with other departments to fulfill guest needs and resolve issues
- Maintain up-to-date guest records and profiles in the hotel management system
- Process payments and manage cash transactions accurately
- Provide information about hotel services, local attractions, and transportation options
- Assist with reservations, room assignments, and upgrades when appropriate
- Ensure the front desk area is organized, clean, and presentable at all times
- Support other front office operations as needed, demonstrating flexibility and teamwork

**Qualifications**
- Diploma or degree in Hotel Management or related field
- Previous experience in hotel front desk operations is preferred
- Excellent customer service skills with a friendly and professional attitude
- Strong communication abilities in English; knowledge of additional languages is a plus
- Proficiency in hotel management software, particularly Opera
- Demonstrated multi-tasking and problem-solving skills
- Ability to work effectively in a fast-paced, team-oriented environment
- Flexible schedule with willingness to work different shifts, including weekends and holidays
- Basic computer skills, including proficiency in Microsoft Office suite
- Attention to detail and strong organizational skills
- Ability to remain calm and composed under pressure
- Passion for the hospitality industry and commitment to guest satisfaction

**Additional Information**
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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