Gsa- Front Office

4 days ago

Bengaluru Karnataka, India AccorHotel Full time

**Company Description**

Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.

Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.

**Job Description** Prime Function**:

- Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms.
- Maintain high standards of customer services at the Reception office so that customers’ expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Any matter which may effect the interests of **ACCORHOTELS** should be brought to the attention of the Management.

**Key Responsibilities**:
**_
People Management_**
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient

manner to ensure customer satisfaction.

**_
Financial Management_**
- Identify optimal, cost effective use of the resources and educate the team on the same.

**_
Operational Management_**
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Ensure quality in all aspects of the job.
- Maintain record of all banquet and any other functions in the hotel.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Carry out other duties which naturally fall within the reasonable expectations of

the post.
- Adhere to the Procedures & Standards Manual.
- Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
- Liaise with Housekeeping for the Room Status.
- Handle additional responsibilities as and when delegated by the Management.

**Qualifications**
Qualifications:

- BHM / Diploma in Hospitality
- Good communication skills
- Proficiency in hotel management software systems
- Excellent interpersonal and problem-solving skills
- Fluency in English; additional languages are advantageous

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