Senior Specialist- Growth and Client Success

Found in: Talent IN 2A C2 - 2 weeks ago

Bengaluru, India Social Beat Full time

Social Beat is a digital growth partner for leading brands and hyper scaling startups in India. With a 300+ strong team of digital experts across Bengaluru, Mumbai, NCR and Chennai, they are India's fastest-growing independent digital marketing solutions company and manage 3% of digital media investment in India Social Beat is a Google Premier Partner, Facebook Business Partner and works closely with ecosystem partners like Hotstar, Amazon & . With a focus on growth and ROI, they bring creativity and performance marketing together. They work as extended growth teams at startups including boAt, Upgrad Campus, Global Bees, Blackbuck, Jupiter, Foxy, Khatabook, Scaler, Whitehat Jr, Pharmeasy, Pinelabs, Wakefit, Juicy Chemistry and with top brands including Bharat Matrimony, Jaquar, Tata Cliq, Indiabulls Dhani, Tata Consumer Products, Mahindra Finance, Hotstar, Himalaya Wellness, Quess Corp, Sundaram Mutual, Brigade Group, Give India and Isuzu on driving innovation through a combination of creativity and performance. They have bagged numerous awards from Google, ET Brand Equity, Foxglove, Digies, Advertising Club of Madras, Advertising Club of Bangalore and adjudged amongst the Fastest Growing Agency by Agency Reporter.


Roles and Responsibilities-

1. Upselling and cross selling new campaigns to existing clients.

2. Developing business driving & communication strategies and assisting clients with future campaign planning.

3. Assessing business’s category and exploring expansion potentials.

4. Directing client complaints or complex queries to relevant departments in a timely manner.

5. Managing day to day work on each account, meet the clients on weekly basis.

6. Farming CSAT, maintaining the relationship with all accounts, closely working with Strategy team for ideation of each campaign.

7. Paid media marketing knowledge – META Ads and Facebook ads extensive works in the past.


An ideal candidate should have –

1. Minimum 1-3 years of experience in an Account Management role in another agency

2. Good Communication & Analytical Skills

3. In-depth understanding of digital marketing

4. Have worked on basic performance campaigns before

5. Someone with an engineering background would be an advantage

5. Managed a team of min 1-2 members, preferably.

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