Customer Success Manager

Overview As a Key account manager, you will play a critical role in leading strategic customer relationships and ensuring exceptional customer experience that they become strong advocates for our brand, product and services. This role focuses on understanding customer’s business needs and desired outcome, ensuring successful adoption of our SaaS solutions & services, and driving long-term customer satisfaction and advocacy. What you’ll do Relationship Management : Serve as the primary point of contact for key accounts, building and maintaining strong, trust-based relationships with stakeholders at all levels, including C-suite executives. Customer Success : Collaborate with customers to understand their business challenges and objectives, ensuring our SaaS solutions deliver measurable value and align with their desired goals. Strategic Planning : Develop and execute account strategies to meet customer’s goals, improve product adoption, and enhance customer satisfaction. Cross-Functional Collaboration : Work closely with internal stakeholders and teams to deliver a cohesive and exceptional customer experience. Performance Tracking : Monitor and report on key account metrics, including usage, satisfaction, and desired goals. Feedback Loop : Act as the voice of the customer, gathering feedback on product performance and relaying insights to product development teams to drive continuous improvement. What we’re looking for 2-5 years of experience in B2B customer success, account management, or sales, in a SaaS or industrial technology sector. Experience in water management, sustainability, or industrial operations is a strong plus. Exceptional communication and relationship-building skills, with the ability to engage diverse stakeholders, including technical and executive teams. Strategic thinking with a problem-solving and bias-for-action attitude Strong analytical skills and proficiency for advanced excel and data analysis. Benefits Salary of 6-9 LPA excluding performance based incentives. Medical insurance coverage for you, your spouse, your child, and your parents. Generous leave policy offering 24 annual leaves, in addition to 12 firm holidays. Hybrid work model with a flexible working hours policy. Fully paid maternity and paternity leave benefits About FluxGen FluxGen is a leader in sustainable industrial water management, leveraging IoT, AI, and analytics to help industries optimize water use and reduce waste. We work with metals & mining, manufacturing, and heavy industries, driving data-driven sustainability. At FluxGen, we don’t just build technology, we revolutionize industries. Our work culture thrives on a 10x mindset, where ambitious goals, relentless innovation, and a bias for action drive us forward. We seek hustlers, people who embrace challenges, move fast, and transform obstacles into opportunities. If you resonate with the caterpillar-to-butterfly journey, where growth demands persistence, adaptability, and grit then read more on . Exciting News We are thrilled to share that we have successfully completed our Pre-Series A funding round of ₹28 crore, led by IAN Alpha Fund and others. This milestone strengthens our mission to drive sustainable water management at scale. Read more in The Hindu: . Our Innovation at Work At FluxGen (), we are tackling one of the world's most pressing challenges—water sustainability. Our solutions empower industries to monitor, analyze, and optimize water consumption in real time, ensuring both environmental and financial sustainability. Watch our product explainer video to see how we're making a difference: . Sharing some key highlights of the recognition we’ve received for our efforts recognised us as key contributors to water conservation through innovative technology partnered with us to achieve a 50% reduction in water consumption at two hospitals & selected us as the EfPI Cup '24 winners successfully cut their water intake by 50% and consumption by 26% featured our innovative solution in their Green Talks on social media highlighted the positive impact of our solutions in their efforts to become water positive honored us as the 2nd Runner-Up at the Global Tech Innovator Competition 2024 in Lisbon, following our victory in the India edition of the competition. s Big Bang Beauty Tech Innovation Program (SAPMENA region) announced FluxGen as a finalist as a 'Tech for Good' disruptor