Shift Manager

8 hours ago

Secunderabad, India Jubilant Foodworks Full time

Popeyes (Jubilant foodworks Ltd.) Hiring Shift Manager / Assistant Restaurant Manager for Hyderabad


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1. JOB DETAILS:


Position Title : Shift Manager/Assistant Restaurant Manager

Reports to : RGM / Dy DM

Department : Operations

Division : JFL- Popeyes

2. JOB PURPOSE : Shift Manager will be responsible for the overall operations of the shift with world class guest experience in a safe & inviting environment for internal & External customers

Majority of time will be spent in leading the team to meet Guest expectations and Training new members in adherence to brand standards

3. KEY ACCOUNTABILITIES: Description

Leads Operational Excellence and the Guest Experience:

To ensure self and team handles all Guest concerns during the shift To respond to all Guest feedback with action plans to address opportunities To coach team on hospitality standards To communicate Guest feedback to the team and involve in action plans to resolve issues To ensures all training and reference materials are available and used by the team To execute processes that ensure the restaurant meets safety and sanitation standards To execute processes that ensure inside and outside cleanliness standards are met To ensure shift is appropriately staffed to achieve service with speed goals

Builds Team Talent:

To treat all team members fairly and with respect To provide coaching to team members to improve performance and ensure their growth. To recognize team members for demonstrating desired behavior and performance To ensure no team members is placed in position until all training is complete To provide regular communication to team including goals and results To use team member feedback to improve restaurant performance To train, retain, and develop team members that improve the Guest experience To execute cross training and deployment To hold team members accountable for their behavior and performance To delegate appropriately to team based on their skill level To maintain appropriate staffing levels to meet business needs

Drives Sales Growth:

Involves entire team by communicating goals, results, and action plans Ensures each shift is appropriately staffed to meet hospitality with speed goals Ensure all products are available to Guests every shift and execute all products to standard Utilizes appropriate suggestive selling Complete all self-audits during the shift and review previous actions plans to address opportunities Manages cash loss through cash control procedures Follows a maintenance schedule for equipment and facility Sets shift goals and track results Involves entire team by communicating goals, results, and action plans

Planning and Communication:

Discusses issues with other managers Discusses shift plans with team Involves entire team by communicating goals, results, and action plans Makes adjustments to assignments during the shift to achieve goals Ensures self and team handles all Guest concerns utilizing LAST with a sense of urgency

4. Performance INDICATORS :

NPS / Detractors & TAT for concern closures Dine In / Take Away / Drive N Pick & Delivery Channel wise Ops KPIs during the shift : Dine In Q Time / Order taking time & Serving time Take Away Q Time / Order taking time & Order ready time Drive N Pick Order assembling time / Order ready time & Order delivered time Delivery Order assembling time / Order ready time / Drive time / Delivered time & Run Time Team member training / Retention & Attrition Internal & External audit scores

5. QUALIFICATIONS, EXPERIENCE, & SKILLS:

Hotel Management Degree/Diploma Or Graduation 1 Year of relevant experience in Retail/ QSR Industry at Managerial Level Appetite to learn quickly and work with a sense of urgency Result oriented, hands on approach, quick action approach Excellent Communication Skills, Team Building Skills & Problem Solving Skills

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