Fleet Operations Manager

1 day ago


New Delhi, India GoodSpace AI Full time

Position: Operations Manager / Driver Relations LeadKey ResponsibilitiesDriver & Vehicle Management Oversee driver allocation, shift planning, and ensure efficient driver–vehicle pairing. Training & Development Create and implement training modules to improve driver performance and engagement. Driver Retention & Engagement Develop and execute programs to reduce attrition and enhance driver satisfaction. Incentives & Payouts Design incentive schemes and payout structures to boost performance and morale (e.g., DSAT reduction). Grievance & Escalation Handling Serve as the SPOC for the Uber partnership and resolve all driver-related escalations. Performance Management Drive weekly and monthly operational targets and ensure consistent achievement. Team Leadership Build, lead, and mentor a high-performing core team. Recruitment Oversee sourcing, onboarding, and expectation-setting for new drivers to manage churn effectively. Reporting & Analytics Prepare and analyze monthly MIS and performance reports. Engagement Initiatives Conceptualize and execute motivational programs and campaigns to strengthen driver relationships.RequirementsExperience: 2+ years in fleet operations, transport, logistics, or related domains.Education: Bachelor’s degree (MBA preferred but not mandatory).Skills & Traits: Strong interest in the transport and mobility industry. Excellent leadership and team management abilities. Strong analytical, multitasking, and problem-solving skills. Self-motivated, disciplined, and result-oriented. Ability to collaborate effectively with cross-functional teams.Why Join Us? Be part of one of India’s most professionally managed and fastest-growing fleet companies. Work closely with industry leaders shaping the future of mobility. Create meaningful impact in the lives of thousands of drivers and across the mobility ecosystem.


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