Process Consultant

3 weeks ago

Gurgaon, Haryana, India EXL Full time

Process Consultant / Black Belt

Designation: Black Belt/ Manager

Job Responsibilities:

  • Transform in-scope processes through deep dives, process mapping, and identifying improvement opportunities. Leverage automation, analytics, and data science solutions to enhance efficiency, quality, experience, and health outcomes.
  • Align process improvements with organizational objectives and customer needs by collaborating with cross-functional teams. Foster adoption of new processes while effectively managing resistance to change, focusing on measurable financial results and a positive cost-benefit ratio.
  • Collaboration with Operations Leaders and Clients:
  • Evaluate process metrics and KPIs against best-in-class standards with defined roadmaps.
  • Conduct in-depth analyses to identify bottlenecks and improvement opportunities.
  • Develop and propose solutions, create business cases, and secure stakeholder approval.
  • Implement approved solutions within agreed timelines and budgets.
  • Communication and Collaboration: Engage diverse stakeholders (clinicians, administrators, patients) with excellent communication skills. Synthesize complex data into actionable insights and present them clearly.
  • Market Research & Thought Leadership: Conduct research on healthcare industry developments and client needs. Support the creation of thought leadership content for internal and external publications to position EXL as a leading healthcare partner.
  • Process Improvement Expertise: Apply advanced Lean and Six Sigma tools to analyze data and identify improvement areas. Understand healthcare processes and regulatory requirements.
  • Problem-Solving and Analytical Skills: Diagnose root causes using tools like Fishbone diagrams or the 5 Whys technique. Evaluate situations and select effective solutions using critical thinking.
  • Project Management: Lead medium to large-scale initiatives with advanced project management skills, ensuring scalability across the organization.

Required Qualifications:

  • Bachelor's degree in any discipline; MBA preferred.
  • At least 5 years overall experience with at least 3 years' experience driving transformation programs using process re-engineering, automation, analytics, data science solutions.
  • Minimum 2+ years' experience working in the US healthcare market with a focus on administrative clinical processes.
  • Experience working with transformation teams of business / process consultants, RPA developers, analytics and data science professionals.
  • Demonstrated track record with change management, value delivery in terms of top-line/bottom-line improvement, experience, quality, accuracy, business outcomes.

Preferred Experience (Good to Have):

  • Experience working in clinical processes (prior authorization, utilization management, utilization review, etc.) within the US healthcare market.
  • Experience working in contact center operations.

Location: Pune, Kochi, Noida & Gurugram

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