Delivery Leader/ Project Management

3 days ago

Bareilly, India LTIMindtree Full time

Key Responsibilities:

  • Delivery Excellence: Oversee the successful delivery of projects, ensuring they meet high standards of quality and timeliness.
  • Operations Management: Manage day-to-day operations to ensure efficient and effective service delivery.
  • Customer Engagement: Develop and maintain strong relationships with clients, ensuring high levels of customer satisfaction.
  • Business Performance: Drive business growth through strategic planning and execution, with a pragmatic approach to operational improvements.
  • Service Delivery: Take direct accountability for end-to-end service delivery, ensuring projects meet client expectations and company standards.
  • People Development: Foster a culture of continuous improvement and professional development among team members.


Desired Qualifications:

  • Proven track record in managing large-scale IT Operations and Customer Support projects.
  • Extensive experience in the CSS Operations space.
  • Strong leadership and interpersonal skills with a focus on customer satisfaction and business performance.
  • Ability to strategize and implement effective solutions for business growth.
  • Excellent communication skills, both verbal and written.
  • Demonstrated ability to lead cross-functional teams and manage multiple projects simultaneously.
  • Given the strategic importance of these roles, we are looking for candidates who not only have the technical expertise but also embody a pragmatic approach to driving business growth through delivery excellence. Their direct accountability for end-to-end service delivery, customer satisfaction, and people development will be pivotal to our success.


Detailed JD/Skillset:


Skills & Experience:

  • Total experience of 18- 24 years of IT experience in space of Service delivery & Customer support industry.
  • 10-12+ years of total experience in Customer Support, BPO Organization, IT Services and in Delivery.
  • Strong experience in Delivery with distributed teams, onsite/offshore, define and implement delivery processes, handle mix of project types and technologies.
  • Managed delivery of $15M-$20M portfolio
  • Hands on experience in delivery of large scale Technical and IT operations engagement(s) with a team of at least 200-250 people.
  • Demonstrated ability to work in a very fast paced environment, to manage multiple tasks, to adapt and deliver results in highly unstructured situations.
  • Ability to build high performing teams, mentoring team members, building a strong second line, ability to attract & retain talent.
  • Excellent customer interfacing skills and proven ability to interact with Senior leadership team from IT and Business in the customer organization.
  • Ability to provide coherent vision, strategic plans, and leadership to achieve peer/stakeholder buy-in and successful alignment with business vision.
  • Able to deal with diverse set of stakeholders and tune abstraction levels to be able to communicate effectively from a campus mind level to client program sponsor
  • Proficient in articulation, communication, and presentation.
  • Experience of at least 3-5 years in a client facing, onsite project / program management role is good to have.


Roles & Responsibilities


  • Manage diverse and large geo-distributed teams; sizes that are in the 200+ range.
  • Accountability for managing delivery of portfolio of engagements across multiple customers in the IT operations, platform maintenance and customer support domains.
  • Manage customer relationship in the account from delivery perspective and achieve best in class satisfaction.
  • Accountable for key engagement KPIs such as Service Levels and CSAT.
  • Manage operational parameters like revenue recognition, resource utilization, attrition, gross margin, competency mix, campus talent induction etc. and manage business growth effectively.
  • Responsible for people, attrition management, career planning and development of the team. Drive domain initiatives in the delivery organization and have knowledge specific to customer business process.
  • Provide continuous monitoring methods for the stability of existing processes. Conduct regular review of project progress & report status to internal Mindtree delivery leadership. Ensure all projects are compliant to basic PM & delivery processes such as guidance, staffing, invoicing etc.
  • Conceive innovative, high value solutions for clients in areas of technology or process improvement.
  • Identify interdependencies and work to develop plausible solutions. Pro-active Risk and Escalation Management.
  • Contribute towards IG initiatives on People/Process/Technology.
  • Own and drive at least 1 medium/large proposal in the account(s).
  • Willingness to travel domestic and international on a need basis (1-2 times a year).

  • Project Manager

    3 weeks ago

    Bareilly, India Nexus Pro Services Full time

    Job Title: Project Manager - Techno functional (Mumbai)Location: Mumbai, IndiaSalary Offered - 3- 7 LPA CTCJob Description:We are looking for an experienced Techno Functional Project Manager with a solid background in e-commerce, security, and fraud prevention. This role will act as the key liaison between Tata Digital, LexisNexis, and our organization,...

  • Core Applications Development Leader

    4 days ago

    Bareilly, Uttar Pradesh, India Quess Singapore Full time

    Job SummaryWe are seeking a highly skilled Core Applications Development Leader to join our team at Quess Singapore. In this role, you will be responsible for partnering with business product owners to drive product and proposition target or customer service deliverables.ResponsibilitiesLead the technical delivery of assigned tasks/projects.Build...

  • SAP Project Manager

    2 months ago

    Bareilly, India Tata Technologies Full time

    Title: SAP Project Manager Exp: 10+ Years Location: PuneSkills and Knowledge:1. Coordinate project activities amongst the functional and technical team members consultants.2. Manage a small team to define the requirements for a core banking platform, through challenging the business on their need and wants.3. Provides project management expertise and leads...

  • Clinical Project Manager

    7 days ago

    Bareilly, India ParadigmIT Full time

    Job Role:- Clinical Project Manager (CDM)Experience:- 8 to 15 YearsCurrent & Preference Location: Hyderabad, Bangalore & MumbaiWork Location: HyderabadMain Duties:· Management of one or more projects with a focus on delivery of the scope on time, within budget and with a high-quality outcome· Project Manager in their project delivery needs and to ensure...

  • Technical Project Manager

    1 month ago

    Bareilly, India Jobility Talent Solutions Full time

    We are seeking an experienced Project Manager with 6-8 years of experience. A background in Java or C++ development or Technical Project Management, coupled with experience in the Investment Banking domain is preferred. The ideal candidate will possess a deep understanding of capital markets, financial instruments, and trade lifecycle processes while being...

  • Project Lead

    3 weeks ago

    Bareilly, India Savanna HR Full time

    Position SummaryThe Project Lead (PL) will lead the implementation of the project at the district level and be responsible for the focused implementation of the NIPUN program in the intervention schools to deliver significant gains in Student Learning Outcomes and Classroom Practices in the intervention 100+ school portfolio through a team of 6-10 Program...

  • Technical Project Manager

    3 weeks ago

    bareilly, India Ascendeum Full time

    About UsAscendeum is a dynamic company specializing in ad tech, data analytics, website development, and mobile applications. We are committed to delivering high-quality solutions to our clients and are seeking a skilled Technical Project Manager to join our team.Job DescriptionWe are looking for an experienced Technical Project Manager who will oversee the...

  • Operations Project Manager

    4 weeks ago

    Bareilly, India Can Image Media Tech Full time

    Position : Project ManagerLocation: Vasai ( Pickup and Drop Facility available)Experience : Min 10 YearsSalary : up to 15 LPA ( slightly Negotiable )ResponsibilitiesDetermines priorities of tasks and actions and schedules measures accordingly.Contributes to or conducts the maintenance and improvement of internal tools, equipment, processes, and data...

  • Data Analytics Manager

    4 weeks ago

    Bareilly, India NeenOpal Inc. Full time

    NeenOpal is looking for exceptional talent to join our rapidly growing global team. People are our biggest perk! Our transparent and collaborative culture offers a chance to work with some of the brightest minds in the industry. If you are someone who thrives on ambiguity, is a problem solver and yet deliver value to clients, please apply for the...

  • Security Manager

    4 weeks ago

    bareilly, India Hyqoo Full time

    Title - Security ManagerType - Long Term Contract Location - RemoteResponsibilitiesTrusted advisor for security related mattersManage the on-going maintenance, review and implementation of customer’s Security Assurance Plan (details how AT&T/LevelBlue will support customer’s environment)Assist with coordination, communication and issues related to...

  • Project Sales

    2 months ago

    Bareilly, India 2coms Full time

    Hiring Sales Officer / Senior Sales Officer for a client!About Client - Our Client is an Indian multinational paint company, based in Kolkata. This company has 16 manufacturing units in IndiaJob Profile: Sales Officer / Sr. Sales Officer ( Project Sales)Job Location: BareillyResponsibilities:Institutional sales through govt projects, architects, builders,...

  • Assistant Manager

    4 weeks ago

    bareilly, India Biocon Full time

    Job Description : Strategic Sourcing-CIP for Critical RMKey ResponsibilitiesExplore low-cost sourcing opportunities to support CIP projects. Evaluate potential vendors - commercially and technically (in co-ordination with technical expert). Develop sourcing strategy, Negotiation and Material procurement for R&D and PV batches. Market data analysis....

  • Ervaren Project Ingenieur HVAC/SAN

    3 weeks ago

    Bareilly, Uttar Pradesh, India EEG Group Full time

    Job SummaryWe are seeking an experienced Project Engineer to join our team at EEG Group. As a Project Engineer, you will be responsible for the preparation and execution of HVAC/SAN projects from start to finish.Key ResponsibilitiesReview and analyze project specifications and plans to ensure accuracy and completeness.Develop and implement project plans,...

  • Project Lead

    3 days ago

    Bareilly, Uttar Pradesh, India Inventive Software Solutions Private Limited Full time

    Job Title: SupervisorJob Summary: We have an opening for 10 Supervisors at Intellismart Madhyanchal One Infra for the installation of Smart Meters project at Bareilly with 0 years of experience.Key Responsibilities:Lead a team of installation professionals in the deployment of Smart Meters.Ensure timely and efficient installation of Smart Meters.Coordinate...

  • Executive - OG Farm Leader

    3 weeks ago

    Bareilly, Uttar Pradesh, India mccainfood Full time

    Job Title: Executive - OG FarmJob Summary:The Executive, OG Farm, is responsible for managing seed multiplication activities at a designated farm location. This role reports to the Assistant Manager and oversees multiple farms, ensuring efficient resource utilization and adherence to organizational standards.Key Responsibilities:Plan and execute G0-G1 seed...

  • Sr. Engineer

    16 hours ago

    Bareilly, India Exela Technologies Full time

    About ExelaExela Technologies, Inc. (“Exela”) is a location agnostic, global business process automation ("BPA") leader combining industry-specific and industry-agnostic enterprise software and solutions with decades of experience. Our BPA suite of solutions are deployed in banking, healthcare, insurance and other industries to support mission critical...

  • Assisted Sales Manager

    3 days ago

    Bareilly, India SoulSensei Full time

    Company DescriptionSoulSensei is a dynamic pre-seed funded startup in the spirituality space, committed to providing meaningful connections between leaders and followers to foster personal growth, happiness, and overall well-being. Join us in shaping the spiritual landscape and inspiring individuals on their journey towards a more fulfilling life.Role...

  • Data Center Operations Manager

    3 weeks ago

    Bareilly, Uttar Pradesh, India OCS India Full time

    Job Title: Data Center EngineerAre you a seasoned engineer looking for a new challenge? Do you have a passion for maintaining and improving data center operations? We are seeking a highly skilled Data Center Engineer to join our team at OCS India.Key Responsibilities:Ensure the smooth operation of MEP equipment on a day-to-day basis.Track and monitor PPM...

  • Chief Medical Officer

    5 months ago

    Bareilly, India KINGONE HEALTHCARE PROJECTS PRIVATE LIMITED Full time

    **Chief Medical Officer** Provide medical leadership and expertise to drive the organization's mission, vision, and strategic goals. Develop and implement clinical policies, protocols, and quality standards to ensure the provision of safe and effective patient care. Collaborate with the executive team and other stakeholders to establish and execute the...

  • Enterprise Architect

    5 days ago

    Bareilly, India Tech Mahindra Full time

    Job Description: Enterprise Architect Should be from Tier-1 CompaniesDone solutioning, pursuit mgt & handling deals part of EADone certifications – TOGAF, AWS, Azure,Cloud etcWhat the role entails? As an Enterprise Architect you are responsible for providing architecture and design leadership for complex digital transformation programmes, handling complex...