Implementation Specialist

4 weeks ago


Kota, India NICE Full time

So, what’s the role all about?

The Professional Services Engineer role is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NICE CXone products, the contact center industry, and other contact center ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others digital channels.


How will you make an impact?

  • Provide technical configuration and, in some cases, programming as required.
  • Provide development, and enhancement, as well as management and coordination of changes to existing applications.
  • Provide technical consulting, analysis, development, and enhancement around the design of the software solution.
  • Provide technical consulting around areas such as, NLU (Natural Language Understanding), AI (Artificial Intelligence), CRM integrations, API’s, ACD (Automatic Call Distributor), IVR (Interactive Voice Response), ASR (Automatic Speech Recognition) and other contact center features and applications.
  • Assist project manager with organizing inter-departmental and external objectives and tasks.
  • Assist project manager with drafting and designing end to end project roll out plan.
  • Serve in a project manager capacity regarding management of product related enhancements and change control within the project roll out.
  • Serve in a project manager capacity via management of end-to-end system life cycle development of small to large-scale projects.
  • Present a professional image in conduct, attitude, and attire.
  • Provide expertise as the subject matter expert of the CXone products within project calls with clients
  • Document and design business requirements pertaining to CXone products based upon client’s business needs.
  • Consult clients on industry best practices regarding contact center standards for digital CXone products including Bots, and AI based products.

Have you got what it takes?

  • BE/B.TECH/MCA (e.g.,CS/IT) or equivalent work experience required.
  • 4 to 8 years of professional experience.
  • 2 to 4 years of digital channel and/or AI/Bot software application experience is preferred.
  • Type of experience varies depending on Implementation Manager's specialization:
  • Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.
  • Business Optimization: deep skills around business analysis/contact centers; experience in the KPIs and best practices of contact centers and their operations.
  • Education & Enablement: professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker.
  • Consulting within the realm of CRM integrations and database applications.
  • Desired personal profile: Very smart, analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.



  • Kota, India UNIPREP Full time

    Company Description UNIABROAD is a leader in providing students with unparalleled international education services. Headquartered in London, we have a global presence in the USA, Poland, France, Singapore, and Dubai, with expanded operations in 10 major cities in India. Our mission is to turn every student's dream of studying abroad into a reality through...

  • Care Specialist

    3 weeks ago


    Kota, Rajasthan, India Talent Corner Full time

    Job SummaryWe are seeking a skilled Care Specialist to join our team at Talent Corner.Key Responsibilities:Provide expert mental health therapy and support to our clients.Collaborate with our team to develop and implement effective care plans.Conduct regular assessments and evaluations to ensure optimal client outcomes.Requirements:2 years of relevant...


  • Kota, Rajasthan, India HCLTech Full time

    Job Summary: We are seeking a highly skilled Crisis Management Specialist to join our team at HCLTech. The ideal candidate will have a strong background in IT disaster recovery and business continuity management, with experience in implementing and governing BCM life cycles, risk management programs, and technical domain expertise.Key...


  • Kota, Rajasthan, India Tata Recruitment Services Full time

    Job OverviewTata Recruitment Services is a renowned organization seeking an experienced HR Operations Specialist to join our team in Gurugram. This full-time on-site role offers a unique opportunity to excel in human resource management, employee relations, and implementing HR policies within the real estate sector.Estimated Salary RangeThe estimated salary...


  • kota, India Runo Full time

    Job Designation: Inside Sales Specialist (B2B)Job Description:⮚ Conducting market research to identify the potential market and buildsolid pipeline to acquire new corporate clients⮚ Ascertaining the use case of the CRM and giving -online product demo tothe corporate clients⮚ Online implementation of the CRM⮚ Online training of the CRM to the...


  • Kota, Rajasthan, India Gloroots Full time

    About Gloroots (Recrew.ai)">We are reimagining how organisations and recruiters hire talent globally, leveraging cutting-edge AI products with a robust API layer to make hiring seamless and bias-free.Our mission is to provide scalable, secure solutions that enable organisations and hiring teams to make data-driven hiring decisions to hire the best talent...


  • kota, India Threasury Media Full time

    About Us:Threasury Media is a leading advertising agency specializing in enhancing brand presence through strategic media solutions. We pride ourselves on delivering top-notch services to our clients globally and are looking for a skilled Search Engine Optimization Specialist to join our dynamic team.Are you a self-driven SEO expert with a track record of...


  • kota, India First Page Full time

    Looking to take your Performance Media and Digital Marketing career to a whole new level? This role is for you! First Page is a certified “GREAT PLACE TO WORK” and is a global digital marketing firm that transforms the way companies do business online. Since 2011 our mission has been to create amazing digital experiences by implementing game-changing...


  • Kota, India MGS Full time

    MGS is an IT Services company with offices in UK, Latvia and Luxembourg. We are looking to recruit several people to serve our customers in EU and UK.MGS specializes in Cyber Security and Identity and Access Management and has a history of successful implementations with major customers in Europe.This is an Identity and Access Management job. This is a...


  • Kota, Rajasthan, India Peer Consulting Resources Inc. Full time

    Job Title: Digital Marketing SpecialistLocation: RemoteHours: 20 hours/weekExperience: 2 yearsEducation:Bachelor's degree in Marketing, Communications, or related fieldJob Description:We're seeking a talented Digital Marketing Specialist to join our team on a part-time, remote basis. If you have at least 2 years of experience in digital marketing and are...


  • Kota, India Deloitte Full time

    The key skills required are as follows: Responsible for ISO 27001 based Information Security Management System implementation and sustenanceAssess client information security posture, identify the gaps/risks in the existing environment and develop solutions to mitigate the identified gaps/riskResponsible to assist client in review / implement Information...


  • Kota, India Priti international ltd. Full time

    Job Description: We are seeking a talented and experienced Government eMarketplace (GeM) Portal Specialist to join our team. As a GeM Portal Specialist, you will be responsible for updating and maintaining our company's presence on the GeM portal. Your role will involve managing product catalogs, ensuring accurate and up-to-date information, and optimizing...


  • Kota, India Flexing It® Full time

    Our Client, a Leading Global Specialist in Energy Management and Automation, is seeking a skilled Windchill Developer with extensive experience in Windchill customizations to join our dynamic team. The ideal candidate will be responsible for designing, developing, and implementing customized solutions within the Windchill platform to meet our business...


  • Kota, Rajasthan, India IMTEK Full time

    As a startup, we're constantly seeking talented professionals to help us leverage the latest technologies in Supply Chain and Digital Transformation for our clients.We welcome applications for the role of Solution Consultant who will assist us in implementing Kinaxis Maestro for our clients.Responsibilities• Collaborate with clients to understand their...

  • Computer Operator

    6 months ago


    Rampura, Kota, Rajasthan, India Malik bag Full time

    Position: Inventory Management Specialist We are seeking a detail-oriented and proactive individual to join our purse shop as an Inventory Management Specialist. This role plays a crucial part in ensuring smooth operations by maintaining accurate inventory levels, optimizing stock turnover, and implementing efficient inventory control...


  • Dadabari, Kota, Rajasthan, India Array management Full time

    **Job Title: Digital Marketing Specialist** As a Digital Marketing Specialist you will develop and execute strategies in SEO, SEM, and SMM to drive growth and improve our online presence. **Responsibilities**: - Implement digital marketing strategies across SEO, PPC, and social media. - Execute SEO tactics to boost organic traffic and website rankings. -...

  • Social Media Marketing

    2 months ago


    Dadabari, Kota, Rajasthan, India Array management Full time

    **Job Title: Social Media Marketing Specialist** As a Social Media Marketing Specialist, you will be responsible for developing and executing strategic social media campaigns that engage our audience and drive traffic to our website. You will work closely with our marketing team to create compelling content and analyse performance metrics to optimise our...

  • Quality Executive

    6 months ago


    Kota, Raipur, Chhattisgarh, India Suyash Hospital, Raipur Full time

    **JOB Responsibility** 1. Develop, implement and oversee quality improvement to ensure delivery of the highest quality patient care, optimal patient flow, provider productivity and continuity of care. 2. Develop a conceptual framework for quality measurement and improvement activities across clinic sites. Summarize findings in the annual Quality...

  • Social Media Marketing

    2 months ago


    Mahaveer Nagar, Kota, Rajasthan, India Assignment-366 Full time

    **Assignment366 **is a dynamic and innovative company that is passionate about leveraging the power of social media to connect with our audience and achieve our business goals. We are seeking a talented and creative Social Media Marketing Specialist to join our team and help us develop and execute effective social media strategies. As a Social Media...