Technical Support Engineer

4 weeks ago


Delhi Division, India Brainwork TechnoSolutions Pvt. Ltd Full time

Description :- Act as the first line of technical troubleshooting for Snapmint's merchants and customers.- Diagnose, replicate, and resolve issues related to integrations (Shopify, WooCommerce, Magento, SFCC, custom APIs, etc.), payments, and reporting.- Debug API calls, review logs, and provide structured insights to merchants and internal teams.- Collaborate with Implementation Managers, QA, and Engineering to escalate complex issues and drive timely resolution.- Document recurring issues, create FAQs/knowledge base articles, and recommend improvements.- Monitor dashboards/alerts and proactively flag system issues before they impact users.- Provide guidance to merchants on best practices during setup, testing, and post-launch.What We're Looking For :- Experience (1-3 years) in Technical Support, Product Support, or similar roles (fintech, SaaS, or e-commerce integrations a plus).- Strong knowledge of APIs, REST, JSON, webhooks, and logs debugging.- Familiarity with e-commerce platforms (Shopify, WooCommerce, Magento, etc.) or fintech/payment systems preferred.- Ability to write/read SQL queries for troubleshooting data-related issues.- Excellent problem-solving and communication skills-able to simplify technical details for non-technical stakeholders.- Customer-first mindset with the ability to handle pressure and prioritize issues (ref:hirist.tech)



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