Technical Support Engineer

3 weeks ago


Delhi Division, India Sonata Software Full time

L3 Technical Support Specialist Location: New Delhi Experience : 8+ years Shifts : Rotational Shifts We are looking for L3 Technical Support Specialists with experience in Windows, macOS, iOS/Android, Intune, and JAMF . Responsibilities: Handle L3 escalations and troubleshoot complex OS and application issues . Perform root cause analysis (RCA) for recurring incidents and propose solutions. Maintain accurate documentation of issues, resolutions, and processes. Manage enterprise devices via Intune and JAMF Pro . Support Microsoft 365 apps, Teams, Outlook, and other business-critical tools. Requirements: Strong knowledge of Windows 10/11 , Azure AD, Autopilot, and enterprise MDM. Experience with VPN, proxy, and certificate-based authentication. Analytical mindset, excellent communication, and problem-solving skills. Drop your CV at: Riya.sarathi@sonata-software.com



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