Technical Support Engineer
2 days ago
Company: LENSCORP AI PRIVATE LIMITED (LENS Corporation) Location: Gurugram / Hybrid Experience: 1–4 years (flexible for strong candidates) About LENS LENS Corporation is an AI, Computer Vision, and Biometrics company building enterprise-grade platforms deployed across government, defence, infrastructure, smart cities, and large enterprises . Our platforms include: LENS View – Enterprise Video Management System (VMS) LENS View AI Video Analytics (ANPR, Crowd Analytics, Fire & Smoke, ITMS, Defence, School Safety) LENS ICCC & SCADA – Integrated Command & Control platforms LENS UNMS – Unified Network Management System LENS SAFER (सफर) – Fleet Tracking, Visitor & Gatepass Management Role Overview We are looking for a Support Engineer (L1/L2) to support live deployments, internal teams, and enterprise clients across LENS platforms. This role is not a call-center support role . It requires technical understanding, ownership, and real-world problem solving in complex, deployed systems. Key Responsibilities L1 Responsibilities – First Response & Triage Act as the first point of contact for: Client issues Deployment issues Internal team queries Perform initial checks related to: Configuration Permissions & roles Network connectivity Device status Provide clear communication and updates to stakeholders. L2 Responsibilities – Technical Troubleshooting Troubleshoot issues related to: VMS streaming & playback AI analytics behavior Alerts, dashboards, and workflows Mobile app issues (basic level) Analyze logs, configurations, and system behavior. Reproduce issues and document them clearly for QA / Engineering escalation. Coordination & Escalation Escalate confirmed bugs to QA with proper details. Work with engineering teams during fixes and validations. Support demos, pilots, and deployments when required. Required Skills & Experience 1–4 years of experience in technical support, system support, or application support . Basic to intermediate understanding of: Web applications Networking fundamentals Server-client architecture Ability to read logs, follow workflows, and isolate issues. Strong communication and documentation skills. Preferred (Good to Have) Exposure to VMS, Surveillance, CCTV, AI systems, IoT, or GovTech platforms . Experience supporting enterprise or infrastructure deployments. Familiarity with Linux basics, APIs, or system monitoring tools. What This Role Is NOT Not a call-center or ticket-only support role. Not a non-technical customer service position. Not a substitute for engineering. This role requires technical thinking and accountability . What We Offer Work on live AI and infrastructure-scale platforms . Exposure to real deployments and system behavior. Clear growth path into Product Ops / Platform Ops / Technical Specialist roles. Competitive compensation aligned with capability.
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