Technical Support Engineer
1 week ago
GreenDot Digital is looking for a strong Technical Support Engineering for an exciting Silicon Valley AI startup. Bangalore is the prefered location, but remote working will also be considered for the right candidate.The Support Engineer is primarily responsible for providing technical support to customers by troubleshooting and resolving technical issues related to their data protection solutions, collaborating with engineering teams to identify root causes, and creating self-service knowledge base articles to enhance customer experience, all while maintaining a high level of customer satisfactionKey responsibilities:Troubleshooting and Issue Resolution:Diagnosing and resolving technical issues reported by customers, includingcreating/troubleshooting automation scripts, performance, and GenAI prompt related problems.Customer Interaction:- Engaging with customers via phone, email, and ticketing systems to understand their issues, provide timely updates, and guide them through troubleshooting steps - Maintain the expected CSAT/NPS/TTR/TTFR - Engage with select enterprise customers proactively and be part of their automation team by helping them review their automation codeTechnical Expertise:- Possessing in-depth knowledge of technologies like automation, GenAI, AWS, Azure, networking, and basics of how integration with various 3rd party tools like Oracle/SFDC/SAP/RestAPIs work - Understanding of various troubleshooting tools like Datadog/Jam.Dev/InterCom is a plusCollaboration with Engineering:- Working closely with engineering teams to report bugs, provide feedback on product improvements, and contribute to solution development - Responsible for KPIs on reducing the incoming cases per customer by improving the serviceability of the productCollaboration with Post Sales Team:- Working closely with Post Sales team to review the process code and suggest improvementsKnowledge Base Development:- Creating and maintaining comprehensive documentation in the knowledge base to enable self-service troubleshooting via GenAI by customers - Responsible for KPIs on reducing the incoming cases per customer and improving the deflection rateProactive Monitoring:- Monitoring customer environments for potential issues and taking preventative measures to minimize disruptions - Proactively identify the run failures and resolve the failuresMentorship and Training:- Providing guidance and support to other support engineers within the teamRequired Skills and Qualifications:- Strong understanding of Automation - Experience with GenAI concepts, such as Prompt Engineering, reducing Hallucinations - Excellent problem-solving and analytical skills to diagnose complex technical issues - Exceptional communication and customer service skills to effectively interact with customers - Ability to work independently and as part of a team - Familiarity with scripting languages (e.g., Python, Bash)What we expect from you (must have):- 5+ years of technical experience (Development; QA; Technical Support) - B.S. in Computer Science/or equivalent degreeWork Hours:- We provide 24x7 support; You work based on a fixed work shift and may be required to work Monday to Friday depending on the organization needs. Weekend shift needed once every month - Stand by on weekend or holiday as per customers demand although it may not be frequentThis will be a remote position or can be in person in Bangalore
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Technical Support Engineer
5 days ago
New Delhi, India GreenDot Digital Full timeGreenDot Digital is looking for a strong Technical Support Engineering for an exciting Silicon Valley AI startup. Bangalore is the prefered location, but remote working will also be considered for the right candidate.The Support Engineer is primarily responsible for providing technical support to customers by troubleshooting and resolving technical issues...
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Technical Support Engineer
3 days ago
New Delhi, India GreenDot Digital Full timeGreenDot Digital is looking for a strong Technical Support Engineering for an exciting Silicon Valley AI startup. Bangalore is the prefered location, but remote working will also be considered for the right candidate.The Support Engineer is primarily responsible for providing technical support to customers by troubleshooting and resolving technical issues...
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Technical Support Engineer
4 weeks ago
New Delhi, India Teamware Solutions Full timeHi ConnectionsTeamware is hiring for Technical Support Engineering roleLocation: NoidaNP:1monthInterview:Face to face interviewExperience:5+yearsJD- BTechnical Support Engineer - Expert in communication - 5 Years - Basic knowledge in Digital Marketing (Preferable-not mandate) - Handling Technical Queries, Networking, and Basic Database - Noida - Hybrid Mode...
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Technical Support Engineer
3 days ago
New Delhi, India comfidentil Full timeWe are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis. This is an on-site and night shift role at Ahmedabad.Work Timings- 6:30 PM to 3:30 AM IST / Rotational...
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Technical Support Engineer
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New Delhi, India Cyware Full timeAbout CywareCyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware’s Cyber Fusion platform integrates SOAR and TIP technology, enabling collaboration across siloed...
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Technical Support Engineer
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New Delhi, India ORO Labs Full timeJob Title: Technical Support Engineer Location: India (Remote) Experience Required: 5–8 Years Employment Type: Full-Time About ORO Labs:ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can...
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Technical Support Engineer
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New Delhi, India Testsigma Full timeAbout Testsigma Testsigma is a modern, AI-powered, low-code test automation platform that makes it easy for QA teams to automate web, mobile, and API tests using simple English. Teams can create, run, and maintain automated tests across thousands of browsers, devices, and environments without writing code. Global brands such as Cisco, Samsung, Bosch,...
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Technical Support Engineer
3 weeks ago
New Delhi, India Testsigma Full timeAbout TestsigmaTestsigma is a modern, AI-powered, low-code test automation platform that makes it easy for QA teams to automate web, mobile, and API tests using simple English. Teams can create, run, and maintain automated tests across thousands of browsers, devices, and environments without writing code. Global brands such as Cisco, Samsung, Bosch,...
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Technical Support Engineer
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New Delhi, India Alaan الآن Full timeAbout AlaanAlaan is the SuperCard™ for businesses and the most loved fintech in the Middle East. Our mission is to simplify finance for businesses so they can save time and money.Alaan provides everything businesses need to manage and control expenses, including the SuperCard™, AI-powered automation and insights, streamlined accounting, and centralized...
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Technical Support Engineer
4 weeks ago
New Delhi, India TerraGiG Full timeTechnical Support Engineer - Infrastructure & Cloud Experience: 3+ years Work Mode: RemoteAbout the Role: We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value...
