Technical Support Engineer

2 days ago


Delhi, India Growatt New Energy Full time

We are looking for a proactive and skilled After-Sales Service Engineer to support our products . You will provide technical support, on-site service, and training for distributors and customers, ensuring top-notch product performance and customer satisfaction. Key Responsibilities Provide after-sales service and technical support for India market products. Handle customer inquiries, troubleshoot issues, and ensure timely resolution. Conduct on-site services : fault diagnosis, product replacement, system upgrades, and routine visits. Deliver training for distributors and installers on product usage, troubleshooting, and after-sales procedures. Collect and report product faults, escalate major quality issues, and work closely with HQ to improve product quality. Maintain technical documentation and daily work reports , following company policies. Qualifications Degree in Power Electronics, Electrical Engineering, Automation , or related fields preferred. Experience in electrical or photovoltaic (PV) industry) after-sales service is a plus. Strong problem-solving, analytical, and self-learning skills . Excellent communication, customer handling, and teamwork abilities . Proactive, responsible, goal-oriented, and able to work under pressure. Proficient in MS Office and technical documentation . You can also email the following information directly to tonya.chen@growatt.com; syedhamza.qamar@growatt.com : Position, Expected Salary, Earliest Start Date, and Base Location



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