Customer Support Executive

1 week ago

Mount Abu, India Vernive Jewels Full time

About the CompanyWe are a UK-based online diamond jewellery brand — www.abelini.com — specialising in diamond rings, earrings, and pendants. While our business is focused on the UK market, all operations are efficiently managed from our office in India.About the RoleWe are now looking to hire a Customer Support Executive who will work in a hybrid model (partial in-office, partial remote) and take ownership of customer communication with genuine care and professionalism. Let us explain this clearly — we are not looking for someone with a typical call center approach. Our product is luxury, and our customers expect attention, warmth, and clarity — not robotic, lifeless responses. This isn’t about answering the highest number of calls. It’s about building trust and delivering a meaningful, thoughtful customer experience. We need someone who understands the importance of connection and quality service over quantity.ResponsibilitiesHandle customer inquiries via email, phone, and live chat with patience and care.Assist with product queries, provide order updates, and offer reliable post-sales support.Communicate confidently and empathetically with UK-based customers, ensuring a polished and professional experience.Resolve concerns, manage returns and exchanges, and maintain high customer satisfaction.Coordinate with internal teams (order processing, accounts, IT) to ensure timely resolutions.Maintain proper records of customer interactions and follow-ups for pending issues. QualificationsFluent in English (written and spoken), ideally with a neutral or UK-accented tone.Minimum 2 years of experience in customer support, especially in product-based roles (preferably e-commerce or luxury goods).Excellent communication, listening, and problem-solving skills.A warm, confident, and professional phone manner suited to a luxury brand.Strong email etiquette with clear and grammatically correct writing.Ability to multitask, stay organized, and manage time effectively without constant supervision.Basic understanding of online shopping, order life cycles, and customer service processes. Required SkillsExperience with luxury or product-based customer support and a genuine care for delivering a great experience — not just answering calls.Pay range and compensation packageCompetitive salary aligned with your experience and skills.Equal Opportunity StatementWe are committed to diversity and inclusivity.Why Join Us?Be part of a premium UK-based diamond jewellery brand.Opportunity to work in a professional yet supportive hybrid work environment.A chance to grow with a brand that values quality, trust, and long-term relationships.

  • Customer experience associate

    4 weeks ago

    Mount Abu, India Beem Full time

    Who we are: We are reimagining financial products as consumer products, like Spotify or Netflix or Dropbox, making money and tools/services to manage it, available for simple monthly subscription fee so you can stream, share, sync it across accounts, devices, funding instruments, friends or family. Our mission is to help our users demystify their finances,...

  • Strategy & Operations-Customer Success

    1 week ago

    Mount Abu, India Skill Veda Full time

    Job Description: Job Role: Strategy & Operations-Customer Success Location: Bengaluru, Karnataka (Hybrid) Working Days: 5 Days Compensation: ₹9LPA – ₹12LPA per annum (Depends on experience) (Compensation includes PF & PGDM monthly fees of ₹6,666) Eligibility Criteria - This role is only for graduates (Postgraduates should not apply). - You must have...

  • Logistics Executive

    2 hours ago

    Mount Abu, India Rentkar Full time

    Logistics Operations Executive – RentkarIn-hand Salary: ₹2.5 – 4.5 LPA Location: Andheri East, Mumbai (On-site)About RentkarRentkar is India’s fastest-growing rental platform for tech gadgets and lifestyle products – from PS5 consoles and gaming laptops to GoPros, cameras, guitars, and more. With zero-deposit rentals and same-day delivery, we’re...

  • Logistics Executive

    9 hours ago

    Mount Abu, India Rentkar Full time

    Logistics Operations Executive – RentkarIn-hand Salary: ₹2.5 – 4.5 LPA Location: Andheri East, Mumbai (On-site)About RentkarRentkar is India’s fastest-growing rental platform for tech gadgets and lifestyle products – from PS5 consoles and gaming laptops to GoPros, cameras, guitars, and more. With zero-deposit rentals and same-day delivery, we’re...

  • NOC Support Engineer Intern

    1 week ago

    Mount Abu, India Appglide Full time

    CompanyAppGlide is a growth partner for fast growing software product companies globally. AppGlide leverages the latest technology and processes to enable SaaS companies to serve their customers better and grow faster. Based in Chennai, AppGlide is led by a team of IIT & IIM alumni.Role & Responsibility: NOC Support Engineer (Software)We are looking for a...

  • Product Executive – DMC

    1 week ago

    Mount Abu, India Anyfly Dmc Full time

    Job Title: Product Executive – DMC Department: Operations / Product Location: Noida Company: ANYFLY DMCCompany OverviewANYFLY DMC is a leading B2B travel brand offering highly competitive rates and curated travel experiences. We specialize in destinations such as Bali and Vietnam, providing high-value services to travel agents and partners across India and...

  • Technical Support

    1 week ago

    Mount Abu, India EasyControl MDM Full time

    Company: EasyControlIndustry: Mobile Device Management (MDM) & Unified Device Management (UDM)Location: Remote (India)Employment Type: Full-time / Remote About EasyControlEasyControl is a global provider of Mobile Device Management (MDM) and Unified Device Management (UDM) solutions, helping enterprises remotely manage, secure, and monitor Android, iOS,...

  • Assistant Manager

    1 week ago

    Mount Abu, India Emeritus Full time

    Job Title: Assistant Manager – Learning/Service Delivery (Global)Location: Remote (Work from Home) Department: Learning/Services Delivery (Global) Employment Type: Full-Time Shifts: Rotational (24x7) Weekly Offs: 2 days per weekAbout Emeritus: Emeritus is a global leader in online education, partnering with top universities and corporations to deliver...

  • Qa/qc executive

    4 weeks ago

    Mount Abu, India The Hiring Company Full time

    Job Title: QA/QC Executive???? Location: Bandra East, Mumbai???? Salary: Up to ₹20,000 per monthAbout the RoleWe are seeking a QA/QC Executive to join our team. The role primarily involves document validation, quality checks, and ensuring accuracy across various processes. Candidates must be detail-oriented, reliable, and capable of maintaining high...

  • Front Office Executive

    2 weeks ago

    Mount Abu, Rajasthan, India Naukri Hospitality Jobs Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    We are looking for a highly skilled and experienced Front Office Executive to join our team at Sun Hotel & Resort. The ideal candidate will have 1-3 years of experience in the hospitality industry, preferably in front office operations.Roles and ResponsibilityManage front desk operations, including handling guest inquiries and resolving issues...